Rochelle Gonzale
Rochester,NY
Summary
At Global Exterminating, I operated enhancing efficiency and customer satisfaction through innovative process improvements and adept team management. My expertise in exceptional problem-solving skills led to significant service quality advancements. I excel in building client trust and team collaboration, driving both operational excellence and profitability.
Overview
14
14
years of professional experience
Work History
Exterminator / Manager of Operations
Global Exterminating
Rochester, NY
08.2010 - Current
- Managed inventory efficiently, maintaining adequate stock levels of pesticides and equipment while minimizing waste.
- Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
- Handled emergency situations calmly and efficiently, quickly assessing the severity of the problem and implementing appropriate solutions.
- Improved customer satisfaction by providing timely and efficient extermination services.
- Documented all service-related activities accurately in company database for reporting purposes and future reference.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed inventory and supply chain operations to achieve timely.
Education
GED -
Olympia High School
Rochester, NY05.2004
Skills
- Preventative measures
- Sanitation practices
- Chemical handling
- Structural inspections
- Public health awareness
- Client education
- Preventive measures
- Reporting and documentation
- Creative problem solving
- Adaptable
- Data entry
- Communicative and articulate
- Appointment scheduling
- Valid state driver's license
- Service planning
- Service sales
- Reports and documentation
- Effective team management
- Teamwork and collaboration
- Customer services
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Relationship building
Timeline
Exterminator / Manager of Operations
Global Exterminating
08.2010 - Current
GED -
Olympia High School