Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rochelle Gray

Phoenix,USA

Summary

Results-driven Product Adoption Specialist with 4 years of experience in health information technology and training. Expertise in curriculum development, compliance management, and employee orientation. Proven ability to enhance user engagement and streamline processes in medical office settings. Committed to leveraging extensive knowledge in healthcare policy and instructional design to foster effective training environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Product Adoption Specialist

eClinicalWorks
07.2022 - Current
  • Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
  • Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
  • Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
  • Customized training materials based on individual learning styles and needs of trainees
  • Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
  • Collaborated with subject matter experts to stay updated on industry trends and incorporate relevant information into training content
  • Implemented e-learning platforms to provide remote training opportunities for geographically dispersed teams
  • Managed the scheduling logistics of training sessions, ensuring optimal attendance rates
  • Maintained accurate records of employee training progress and certifications using learning management systems (LMS)
  • Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
  • Facilitated team-building exercises to foster collaboration among trainees from different departments or locations
  • Led workshops on effective communication skills, conflict resolution, and leadership development for managers and supervisors
  • Provided ongoing support to employees after initial training by answering questions or providing additional resources as needed
  • Assessed the effectiveness of existing training programs through surveys or focus groups; made improvements based on feedback received
  • Collaborated with cross-functional teams (e.g., HR, Sales) to identify specific departmental needs for targeted skills development
  • Delivered specialized technical trainings related to software applications or equipment operation
  • Trained trainers within the organization on best practices in instructional design methodologies

Lyft Driver

Lyft Inc.
09.2021 - 07.2022
  • Maintained a clean driving record with zero accidents or traffic violations
  • Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents
  • Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
  • Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
  • Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
  • Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
  • Ensured compliance with all applicable safety regulations related to transporting hazardous materials if required for specific job assignments
  • Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces

Correctional Officer

Indiana State Prison
06.2018 - 01.2021
  • Monitored inmate behavior and adherence to regulations to maintain safety and security within facility.
  • Conducted regular inspections of facilities and equipment, identifying potential hazards and ensuring compliance with standards.
  • Implemented conflict resolution strategies to de-escalate tensions among inmates, fostering a safer environment.
  • Trained and mentored new staff on operational procedures, enhancing team effectiveness and performance.
  • Managed daily log entries and documentation accurately, ensuring thorough records of inmate activities and incidents.

Lead Front Desk Coordinator

Counseling Office
05.2018 - 11.2019
  • Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored junior front desk staff, enhancing team performance and service quality.
  • Streamlined scheduling procedures for appointments, improving overall guest satisfaction rates.
  • Coordinated communication between departments to resolve guest inquiries and issues promptly.
  • Oversaw inventory management of supplies, ensuring availability while controlling costs effectively.
  • Led initiatives to improve workflow efficiency at the front desk, reducing wait times for guests.
  • Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs.
  • Minimized guest complaints by promptly addressing concerns and implementing corrective measures aimed at preventing future occurrences.
  • Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift.

Diesel Mechanic

U.S. Army Active Duty
07.1999 - 03.2005
  • Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
  • Conducted routine maintenance checks on heavy-duty vehicles to prevent breakdowns.
  • Utilized diagnostic tools and software to troubleshoot mechanical issues effectively.
  • Collaborated with team members to streamline repair processes, enhancing workflow efficiency.

Education

Certified Nursing Certificate - CNA

Milan Institute
Las Vegas

Associates Degree - Health Information Technology

Kaplan College
Las Vegas, NV

Bachelor's degree - Bachelor of Arts in Philosophy

Newlane University
07.2025

Skills

  • HIPAA
  • Microsoft PowerPoint (10 years)
  • Medical office experience
  • Curriculum development
  • Computer literacy
  • Transcription
  • Business development
  • Microsoft Excel
  • ICD-10
  • Medical scheduling (10 years)
  • EHR systems (10 years)
  • Care plans
  • CPT coding
  • Typing
  • Management
  • Strategic planning
  • Performance management
  • Warehouse experience
  • Documentation review
  • Microsoft Word
  • Computer skills
  • Patient observation
  • Teaching
  • Organizational skills
  • Negotiation
  • Medical terminology
  • Training & development
  • Medical records
  • Time management (5 years)
  • Microsoft Outlook
  • Adult education
  • Patient service (10 years)

Certification

Driver's License

Languages

English - Fluent

Timeline

Product Adoption Specialist

eClinicalWorks
07.2022 - Current

Lyft Driver

Lyft Inc.
09.2021 - 07.2022

Correctional Officer

Indiana State Prison
06.2018 - 01.2021

Lead Front Desk Coordinator

Counseling Office
05.2018 - 11.2019

Diesel Mechanic

U.S. Army Active Duty
07.1999 - 03.2005

Certified Nursing Certificate - CNA

Milan Institute

Associates Degree - Health Information Technology

Kaplan College

Bachelor's degree - Bachelor of Arts in Philosophy

Newlane University

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