Rochelle Hall

Club Manager

Sam's Club

01.2001 - Current

Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
Increased staff performance and engagement via motivational leadership.
Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
Scheduled staff shifts to meet business demands and coordinate adequate coverage.
Recruited, hired, and trained to develop high-performing staff.
Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
Developed promotional campaigns to attract new customers and increase brand awareness.
Resolved conflicts between members or staff in a timely manner using diplomacy skills.
Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
Conducted regular evaluations of staff to drive quality service and customer satisfaction.
Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
Implemented policies and procedures to improve club operations and standards.
Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
Monitored cash flow and accounting operations to support accurate record-keeping.
Raised club traffic and brand reach with innovative online promotions.
Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
Implemented innovative technologies to enhance overall club experience and streamline administrative processes.
Cultivated strong relationships with customers to build loyalty and repeat business.
Trained and supervised staff to consistently meet performance goals and customer service standards.
Created and maintained detailed reports of daily, weekly and monthly operations.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Monitored budget and expenditures, keeping facility within budget.
Inspected equipment and facilities for signs of wear or damage impacting safety.