Rochelle Harper
Abbeville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Business Office Manager
Herald-Leader
09.2014 - Current
- Coordinated with vendors and suppliers to facilitate timely payments.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
Receiving Clerk
Walmart
08.1999 - 04.2006
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Diploma - Business Administration And Management
Wiregrass Georgia Technical College
Valdosta, GA08.2013
Skills
Skills:
- Office Management
- Active Listening
- Administration and Operations
- Record Retrieval
- Calendar Management
- File System Maintenance
- Call Forwarding
- Customer Service Management
Photography
I love photography. My favorite things to photograph are: my family, nature and whatever catches my eye. Beauty is all around us and we just have to look around to see it. My motto is: Life is like a camera. Just focus on what’s important, capture the good times, develop from the negatives and if things don’t turn out−take another shot.
Timeline
Business Office Manager
Herald-Leader
09.2014 - Current
Receiving Clerk
Walmart
08.1999 - 04.2006
Diploma - Business Administration And Management
Wiregrass Georgia Technical College
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