Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Harris

Cleveland,OH

Summary

I am hard working with exceptional experience in leading teams, delivering results and exceeding expectations. I assign tasks ,train employees, provide feedback and implement company policies. I have excellent communication and listening skills. I am energetic and successful at motivating and building positive dynamics to accomplish goals.

I am dedicated to open, communicative culture where employees and customers feel empowered and valued. I am gifted at working with all types of personalities. I am reliable and successful at promoting customer loyalty and satisfaction. I am passionate about promoting lasting customer satisfaction by delivering quality service. I am articulate and use independent decision making skills and sound judgement to positively impact customers experiences.

Overview

22
22
years of professional experience

Work History

Supervisor Customer Service and Delivery

United States Post Office
11.2014 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Representative Supervisor

Weltman, Weinberg & Reis
01.2004 - 11.2014
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Built positive rapport and relationships for high levels of customer satisfaction.

Bank Teller

Huntington National Bank
04.2002 - 01.2004
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

High School Diploma -

Warrensville Heights High School
Warrensville Heights, OH

No Degree - Business Administration

Cuyahoga Community College
Cleveland, OH

Skills

  • Schedule Development
  • Operations Management
  • Business Development
  • Inventory Control
  • Training and Mentoring
  • Staff Management
  • Process Improvement
  • Staff Discipline
  • Negotiation
  • Goal-Oriented
  • Policy Enforcement

Timeline

Supervisor Customer Service and Delivery

United States Post Office
11.2014 - Current

Customer Service Representative Supervisor

Weltman, Weinberg & Reis
01.2004 - 11.2014

Bank Teller

Huntington National Bank
04.2002 - 01.2004

High School Diploma -

Warrensville Heights High School

No Degree - Business Administration

Cuyahoga Community College
Rochelle Harris