Rochelle Harris
Indianapolis,IN
Summary
Proven to enhance operational efficiency and customer satisfaction, I leveraged skills in order picking and teamwork at Abraham and Sons. Adept in warehouse safety and fostering positive work environments, I consistently met productivity goals, contributing to a significant improvement in order accuracy and team performance. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Warehouse Picker
Abraham and Sons
02.2024 - Current
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Maintained clean and safe work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Cashier Assistant
Restaurant Depot
06.2022 - 02.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Retrieved items for customers and verified prices.
Cashier Team Lead
Wendys Restaurant
06.2020 - 02.2021
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Skills
- Product Labeling
- Heavy Lifting
- Order picking and processing
- Material Handling
- Package handling
- Warehouse Safety
- Stock organization
- Shipping and packaging
- Workplace Cleanliness
- Material Handling Equipment
- Adaptable to change
- Warehouse Organization
- Order Preparation
- Loading and unloading
- Storage Organization
- Paperwork Processing
- Shipment Preparation
- Picking accuracy
- Forklift Operation
- Pallet Jack Handling
- Picking and processing
- Stock replenishment
- Software use
- Order Picking
- Quality Control
- Product Packaging
- Time Management
- Attention to Detail
- Quick Learner
- Teamwork and Collaboration
- Customer Service
- Product picking
- Dependable and reliable
- Stocking
- Critical Thinking
- Warehouse Operations
- Inventory counting
- Order Filling
- Cleaning
- Money handling
- Janitorial services
Timeline
Warehouse Picker
Abraham and Sons
02.2024 - Current
Cashier Assistant
Restaurant Depot
06.2022 - 02.2023
Cashier Team Lead
Wendys Restaurant
06.2020 - 02.2021
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