Rochelle Heldt
Saint Clair Shores,MI
Summary
Detail-oriented and knowledgeable professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with diverse experience and fastidious nature dedicated to optimal patient care.
Overview
12
12
years of professional experience
Work History
Office Manager
Scott M Homer Foot Specialist
04.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Encompassing data entry and administrative functions related to insurance, billing, and accounts receivable with intergraded systems.
- Updated reports, managed accounts, and generated reports for company database.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Joe's Trailer Sales
02.2013 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Assistant
Dr Larry Magid, Foot Specialist
02.2012 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinical environment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Macomb Community College
Warren, MISkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Staff Management
- Time Management
- Patient-focused care
- Professionalism and Ethics
- Compassionate caregiver
- Patient Flow Management
- Medical office administration
Timeline
Office Manager
Scott M Homer Foot Specialist
04.2017 - Current
Customer Service Representative
Joe's Trailer Sales
02.2013 - 04.2019
Medical Assistant
Dr Larry Magid, Foot Specialist
02.2012 - 04.2017
Macomb Community College
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