Summary
Overview
Work History
Education
Skills
Sysyems
Timeline
Generic

Rochelle Herron

Hempstead

Summary

Dedicated, responsible professional seeking an opportunity in the healthcare field to utilize my exceptional skills. I am a versatile Practice Manager with a background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.

Overview

19
19
years of professional experience

Work History

Learning & Organizational Development Educator- Credentialed Epic Trainer

Northwell Health
Melville
04.2025 - Current
  • Conducts training sessions through blended approaches such as instructor-led classroom training, Q&A sessions, side-by-side support, webinars, and e-learning; analyzes and collaborates with staff and leadership
  • Assists in developing training materials, reference guides, and job aids.
  • Conducts training session surveys to gather feedback to improve future training, and makes recommendations for improvement to management. Reports on the outcomes of all training sessions.
  • Develops and delivers presentations to physicians, senior management, and stakeholders regarding impact, current state, and trends. Educates hospital, practice, corporate, and site management.
  • Assessed student performance and provided constructive feedback for improvement.

Physician Billing Manager

MediSys Management
Melville
12.2022 - 03.2025
  • Ensures that insurance follow-up is performed accurately and timely, maximizing the utilization of insurance websites.
  • Ensures the accuracy of adjustments and balances.
  • Oversees, reviews, and analyzes productivity statistics, and reviews them with the director, reporting any issues and recommending new approaches for enhancing employees' productivity.
  • Assist supervisors in reaching department performance levels.
  • Analyze and evaluate the policies and procedures followed by the department, and propose new policies, procedures, and/or revisions to existing policies and procedures to ensure maximum operational efficiency.
  • Conducts on-the-job training, as needed.
  • Ensure appropriate disciplinary action is taken in the event that an employee does not follow policy and/or procedure.
  • Continuously evaluate staff performance and ensure that regular performance appraisals are conducted.
  • Responsible for timekeeping and payroll duties such as attendance, approving payroll, and scheduling employees' time-off requests.
  • Recruit, interview, and select new employees.
  • Handles patient complaints
  • Implementation of quality control measures. (HIPAA and the new laws of the medical field.)

Site Manager

Urgent Way Clinic
Hempstead
08.2022 - 12.2022
  • General office management, including oversight of clinical and non-clinical staff, to ensure continuous quality improvement.
  • Enforced implementation of company policies and protocols.
  • Monitored staff are maintaining efficiency.
  • Collaborated with management and HR on staff reviews, feedback, and disciplinary action.
  • Reconcile daily payment collections, make bank deposits, and file reports.
  • Monitored staff's work, productivity, and professionalism throughout working hours.
  • Reviewed schedules to ensure patients are seen in a timely manner.
  • Trained and supervised front desk staff responsibilities, including patient interaction, answering phones, documentation, collection of insurance, pre-approvals, referrals, and payments.
  • Monitoring practice expenses, including office and medical supplies.
  • Hired, trained, and evaluated new staff members.
  • Documentation review.
  • All aspects of billing, including claim submissions, claims appeals, posting, accounts payable, and accounts receivable.

Office Manager (Primary care. Pediatrics, Oncology & Ophthalmology)

ProHealth Care
Lake Success
12.2021 - 08.2022
  • General office management, including oversight of clinical and non-clinical staff, to ensure continuous quality improvement.
  • Enforced implementation of company policies and protocols.
  • Monitored staff are maintaining efficiency.
  • Collaborated with management and HR on staff reviews, feedback, and disciplinary action.
  • Reconcile daily payments.
  • Monitored staff's work, productivity, and professionalism throughout working hours.
  • Reviewed schedules to ensure patients are seen in a timely manner.
  • Trained and supervised front desk staff responsibilities, including patient interaction, answering phones, documentation, collection of insurance, pre-approvals, referrals, and payments.
  • Monitoring practice expenses, including office and medical supplies.
  • All aspects of billing, including claim submissions, claims appeals, posting, accounts payable, and accounts receivable.

Revenue Cycle Advisor

ProHealth Care
Lake Success
08.2019 - 12.2021
  • Supervised, managed, and motivated a staff of insurance accounts receivable team members.
  • Developed detailed action plans to improve revenue cycle performance across multiple medical specialties and departments (primary care, pediatrics, ob-gyn, ophthalmology, oncology, and surgery).
  • Explained various billing issues affecting reimbursement, including billing edits, denial trend and payer regulations from various insurance carriers.
  • Identified denial trends or change in payments and participate in development and deployment of tactics to reverse denials.
  • Recommended account adjustments as appropriate.
  • Audited staff work to ensure compliance.
  • Quality Assurance Control of all staff (60 employees/ 6 specialties).
  • Trained with front-end staff, billers, and providers on the improvement of day-to-day operations.
  • Planned and created educational material.
  • Prepared reports, analyzed data, and presented to operations leaders.

Clinical Practice Plan Rep

Northwell Health System
New Hyde Park
06.2016 - 07.2019
  • A financial counselor and arranges budget plans in accordance with CPP criteria.
  • Performed point-of-service account follow-up for all outpatients seen in the area, including reviewing account balances, discussing outstanding balances, requesting payment or insurance information, and entering payments, as appropriate.
  • Maintained a polite attitude when assisting patients or guarantors in completing the registration forms and reviewing insurance information.
  • Notified patient and arranges for alternative payment methods when insurance coverage did not cover services course of treatment.
  • Overseen specialized insurance denials management for multiple specialties and/or services.
  • Assured timely and complete follow up with insurance companies on unpaid or denied claims.
  • Monitored denial and no activity trends by the payer and help identify root cause issues, whether it be internal or payer related.

Executive Administrative Assistant

St. Mary's Hospital for Children
Bayside
02.2016 - 06.2016
  • Collaborated with administrative leadership, chairs, physicians, and other clinical personnel to design and implement office policies and procedures.
  • Oversees and administers the day-to-day activities of the office.
  • Managed calendars, coordinated, and scheduled meetings.
  • Preparing reports, presentations, and recommendations for leadership, budgets, and financial data.
  • Created spreadsheets and presentations.
  • Made staff schedules and participated in program planning and development.
  • Credentialed and interviewed employee candidates.
  • Prepared and submitted payroll, managing employee leaves of absence.
  • Created and facelifted an education training class for staff.
  • Answered telephones and relayed messages to appropriate personnel.
  • Completed payroll.

Clerical Service Associate

Winthrop University Hospital
Mineola
08.2006 - 01.2016
  • The ability to work well with all levels of internal management and staff.
  • Assembled patient charts, records patient vital signs, handles patients flow and emergencies.
  • Managed and ordered office & medical supplies as well as medication for patients.
  • Followed-up on supplies and medications that are not received.
  • Coordinated patient's surgery and medication times.
  • Monitored the quality and appropriateness of patient care.
  • Transcribed doctors' orders in the computer and answers multi-line phone system.
  • Transferred calls to the appropriate employee or patient.
  • Faxed and filed confidential documents/ manages electronic medical records for all patients.
  • Followed all company policies and procedures.
  • Great Communications skills and Problem solving.
  • Team lead –training new hires.

Office Manager/Medical Assistant

Dr. Michele C Reed
Rosedale
03.2011 - 02.2013
  • Supervised a staff of five employees and prepared time sheets.
  • Maintained office equipment.
  • Oversees and administers the day-to-day activities of the office.
  • Developed procedures and systems that ensure productive and efficient office operation.
  • Ensured compliance related to billing, coding, and documentation standards.
  • Credentialed and interviewed employee candidates participate in program planning and development.
  • Reviewed stock to always ensure appropriate inventory levels.
  • Monitored the quality and appropriateness of patient care.
  • Co-pay collection, denial management, and insurance verification.

Education

Master's Degree - Business Management

Molloy College
Rockville Centre, NY
05.2021

Bachelor's Degree - Healthcare Administration

Briarcliff College
Bethpage, NY
05.2015

Associate Degree - Business Administration

Nassau Community College
Garden City, NY
05.2013

Sanford Brown Institute
Garden City, NY
08.2008

Skills

  • Budgets
  • Operational analysis
  • Problem-solving
  • Data analysis
  • EPIC training
  • Curriculum development
  • Billing compliance
  • Quality assurance
  • Staff supervision
  • Revenue cycle management
  • Problem solving
  • Strategic planning
  • Leadership development

Sysyems

  • EMR,
  • Epic,
  • EClinical,
  • Microsoft -Word, Excel, Access, PowerPoint and Outlook

Timeline

Learning & Organizational Development Educator- Credentialed Epic Trainer

Northwell Health
04.2025 - Current

Physician Billing Manager

MediSys Management
12.2022 - 03.2025

Site Manager

Urgent Way Clinic
08.2022 - 12.2022

Office Manager (Primary care. Pediatrics, Oncology & Ophthalmology)

ProHealth Care
12.2021 - 08.2022

Revenue Cycle Advisor

ProHealth Care
08.2019 - 12.2021

Clinical Practice Plan Rep

Northwell Health System
06.2016 - 07.2019

Executive Administrative Assistant

St. Mary's Hospital for Children
02.2016 - 06.2016

Office Manager/Medical Assistant

Dr. Michele C Reed
03.2011 - 02.2013

Clerical Service Associate

Winthrop University Hospital
08.2006 - 01.2016

Master's Degree - Business Management

Molloy College

Bachelor's Degree - Healthcare Administration

Briarcliff College

Associate Degree - Business Administration

Nassau Community College

Sanford Brown Institute