Rochelle Hutchins
Tracy,CA
Summary
Results-driven support coordinator with expertise in client advocacy, job development, and team building. Demonstrated success in executing individualized care plans and facilitating employment goal identification. Achieved impactful outcomes for clients through strategic planning and collaboration.
Overview
26
26
years of professional experience
Work History
Supported Employment Coordinator
Eastbay Innovations
San Leandro, California
08.2021 - Current
- Cultivated relationships with employers to create job opportunities for clients.
- Supervised team of employment coaches, ensuring delivery of high-quality guidance.
- Executed individualized care plans addressing unique client needs.
- Facilitated identification of clients' employment goals and preferences.
- Collaborated with support staff to eliminate barriers to employment.
- Documented client progress to support evaluation and care strategies.
- Managed scheduling and logistics for meetings to enhance team efficiency.
- Maintained confidentiality in accordance with HIPAA regulations.
Office Manager
BeeJay's Business and Tax
Fremont, California
12.2016 - 07.2021
- Supervised administrative staff, delegating tasks to enhance overall productivity.
- Managed daily office operations, ensuring efficient workflow procedures.
- Coordinated communications between clients and tax professionals to strengthen collaboration.
- Handled scheduling for appointments and meetings with clients and staff efficiently.
- Tracked invoices and payments, maintaining accurate accounts receivable and payable data.
- Monitored client payments, addressing past due accounts promptly.
- Managed office inventory, placing timely supply orders to prevent shortages.
Training Supervisor
Team Health / HRRG Collections
Lathrop, California
09.1999 - 11.2016
- Developed training modules for healthcare collections, enhancing onboarding for new hires.
- Facilitated compliance workshops to reinforce best practices among team members.
- Coordinated onboarding processes, ensuring seamless integration of new staff.
- Conducted training needs assessments to align skill levels with competency requirements.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Identified customer needs efficiently to enhance service delivery.
- Assisted with customer inquiries and requests, improving overall satisfaction.
- Maintained knowledge through ongoing education and advanced training opportunities.
Skills
- Job development
- Client advocacy
- Care planning
- Workplace integration
- Documentation management
- Time management
- Adaptability
- Team building
- Communication skills
- Conflict resolution
- Active listening
- Interpersonal skills
- Diversity training
Accomplishments
2024 Bernie Graf Award
Timeline
Supported Employment Coordinator
Eastbay Innovations
08.2021 - Current
Office Manager
BeeJay's Business and Tax
12.2016 - 07.2021
Training Supervisor
Team Health / HRRG Collections
09.1999 - 11.2016