Rochelle Iacovelli
Sun Lakes,AZ
Summary
Proven Restaurant Server with a track record of enhancing customer satisfaction and streamlining operations at BLD. Expert in POS System Operation and exceptional communication, significantly improving referral business and operational efficiency. Skilled in creating warm customer relationships and maintaining high standards of cleanliness, contributing to a superior dining experience.
Overview
25
25
years of professional experience
Work History
Restaurant Server
BLD
12.2021 - 09.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Server
Angel Pa Golf Xotrdrvhyt
12.2017 - 04.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
English - English Literature
UC Davis
Davis, CA05.2003
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu Recommendations
- Cash Handling
- Cleaning and sanitizing
- POS System Operation
- Order Accuracy
- Menu Memorization
- Detail Oriented
- Table Setting
- Dining area maintenance
- Allergy awareness
- High-volume dining
- Safe Food Handling
- Tableside Service
- Memory retention
Certification
CPR
Infectious disease
Timeline
Restaurant Server
BLD
12.2021 - 09.2024
Restaurant Server
Angel Pa Golf Xotrdrvhyt
12.2017 - 04.2022
English - English Literature
UC Davis
Similar Profiles
Stella KoduaStella Kodua
Caregiver at IFK - 7801 Kingsfarm Bld MDCaregiver at IFK - 7801 Kingsfarm Bld MD
Meeran MamoonMeeran Mamoon
Customer Service & E-Com Assistant Manager at Wholefoods Market(BLD)Customer Service & E-Com Assistant Manager at Wholefoods Market(BLD)
Brody NoilesBrody Noiles
Labor Worker at BLD HomesLabor Worker at BLD Homes