Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ROCHELLE JACKSON ROGERS

Plano,TX

Summary

Dynamic Event Ticket Governance Associate at JPMorgan Chase & Co. with expertise in Microsoft Office and SharePoint. Proven track record in managing over 100,000 tickets annually while enhancing operational stability through effective communication and risk management. Adept at fostering partnerships and driving strategic initiatives to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Event Ticket Governance Associate

JPMorgan Chase & Co.
Plano, Texas
01.2023 - Current
  • Key player during the implementation of the new firm's entertainment ticket management system to BAU by ensuring all venue tickets were accurately and promptly integrated into the system while meeting control requirements, and that system users were trained on how to properly use the system.
  • Conduct weekly vendor management meetings to maintain operational stability, and to communicate the prioritization and requirements of the development work plan, ensuring alignment with strategic objectives.
  • Establish solid lines of communication with internal and external groups.
  • Maintain partnerships by fostering open communication with various groups, including different functions, and across all lines of business (LOBs).
  • Facilitate risk management activities through various controls and reporting processes to ensure central and consistent tracking of entertainment tickets.
  • Manage the end-to-end process of uploading, tracking, and enforcing compliance policies for company entertainment tickets. Average of over 100,000 tickets annually.

Travel & Entertainment Associate

JPMorgan Chase & Co.
Plano, Texas
07.2020 - 01.2023
  • Managed and coordinated the communication strategy for corporate travelers and planners during the implementation of the new corporate travel agency.
  • Communicated initiatives for improving service to travelers.
  • Analyze and summarize weekly, monthly, and ad hoc data reports in presentations for executive management.
  • Maintained a travel website by researching, identifying, and conveying relevant events in the travel industry, ensuring the corporate travel group remains informed of important company and industry updates. Site averages +5,000 views daily.
  • Generated comprehensive travel metrics that illustrated the gradual rise in travel activity, utilizing simplified graphics to effectively communicate the data.
  • Supported the Event Tickets team by aiding in key operations, including ticket uploads, and reporting.

Corporate Analyst Year 3, Project Management

JPMorgan Chase & Co.
Plano, Texas
12.2019 - 06.2020
  • Created an informative and cohesive employee resource site, facilitating Business Oversight and Governance in SharePoint.
  • Showcased different teams within DTS, providing a centralized portal for documents and approvals, a broader perspective, and simplified processes for DTS management.
  • Organized files aligned with JPM's record retention policies and procedures.

Corporate Analyst Year 2, Change Management

JPMorgan Chase & Co.
Plano, Texas
04.2019 - 11.2019
  • Coordinated training sessions for onshore and offshore teams, as part of a contingency plan, ensuring business continuity.
  • Analyzed discrepancies and spearheaded timely resolutions for failed filings.
  • Updated internal and external partners with daily and weekly progress reports.

Corporate Analyst Year 1, Strategic Initiatives

JPMorgan Chase & Co.
Plano, Texas
07.2018 - 03.2019
  • Introduced a monthly newsletter and SharePoint site, providing feedback on issues submitted by employees.
  • Updated the default career mobility tool, enabling the exploration of succession opportunities for employees, with process owners and SMEs.
  • Simplified monthly reports in Excel, improving data accuracy in response to vendor complaints.

Business Operations Intern

JPMorgan Chase & Co.
Tampa, Florida
06.2017 - 08.2017
  • Acquired understanding of confidential quality controls for global payment control and fraud operations team in JPM summer program while completing degree
  • Compiled data to analyze individual and team productivity.
  • Delivered an all-in-one platform promoting professional mobility and growth through Excel VBA, SharePoint, and Symphony Bot as a member of the internship team completing the end-of-internship project.

Education

Bachelor of Business Administration (BBA) - Finance

University of Massachusetts at Amherst Isenberg School of Management
Amherst, Massachusetts

Skills

  • Microsoft office suite expert
  • Microsoft Project
  • SharePoint
  • Confluence
  • Alteryx
  • SQL
  • Survey Monkey
  • ServiceNow

Timeline

Event Ticket Governance Associate

JPMorgan Chase & Co.
01.2023 - Current

Travel & Entertainment Associate

JPMorgan Chase & Co.
07.2020 - 01.2023

Corporate Analyst Year 3, Project Management

JPMorgan Chase & Co.
12.2019 - 06.2020

Corporate Analyst Year 2, Change Management

JPMorgan Chase & Co.
04.2019 - 11.2019

Corporate Analyst Year 1, Strategic Initiatives

JPMorgan Chase & Co.
07.2018 - 03.2019

Business Operations Intern

JPMorgan Chase & Co.
06.2017 - 08.2017

Bachelor of Business Administration (BBA) - Finance

University of Massachusetts at Amherst Isenberg School of Management

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ROCHELLE JACKSON ROGERS