Rochelle James
Ontario,CA
Summary
Experienced professional seeking a position with a company that values skills, experience, and performance to drive success. Background in customer service and property management. Excels in fast-paced environments and possesses excellent communication skills. Self-motivated and confident, persistent, patient, and attuned to customer needs. Successfully increased repeat business by cultivating long-term client relationships. Proven ability to train, motivate, and supervise employees.
Overview
20
20
years of professional experience
Work History
Airport Shuttle Driver / Front Desk Agent
Best Western Plus Hotel
12.2021 - Current
- Developed strong working relationships with personnel at hotels served by the shuttle service.
- Assisted passengers with luggage, offering exceptional customer service
- Kept accurate records of trip details including pick-up/drop-off times, miles, fuel consumption.
- Maintained a clean and comfortable vehicle for passengers.
- Enhanced passenger satisfaction by providing timely and efficient shuttle services to and from the Ontario airport, Convention center and car rental companies.
- Worked flexible hours across night, weekend, and holiday
- Front Desk
- Welcomed each new arrival pleasantly and confirmed reservations and identification. Provided exceptional customer service while managing check-in process.
- Greeted guests at front desk and engaged in pleasant conversations
- Completed late check-ins and directed guests to rooms and facilities.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Monitored security cameras to maintain safety and security of guests and hotel.
Property Manager
J. Manning
01.2017 - 10.2023
- Collecting rent and other property fees from tenants.
- Reporting the property's financial status, occupancy and expiring leases to property owners.
- Meeting potential tenants, showing them the property.
- Inspecting properties and arranging for repairs.
Front Desk Receptionist
Sierra Crossing Motel
08.2010 - 05.2012
- Extensive customer services and property management experienced, with excellent communication skills working in fast paced environments
- I am self-motivated, confident
- I am persistent, patient, and sensitive to customer's needs
- I developed long-term relationships with customers which increased repeat business
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Customer Service
Rancho Mini Storage
01.2008 - 05.2012
- Handle cash and balance receipts
- Post payments and process daily bank deposits
- Collect past due accounts, answered phones, greeted customers
- Performs other duties as assigned; works with minimum direct supervision; successfully run the facility in the Store Manager's absence
Guest Services
Guesthouse International Hotel Formerly Best Western Hotel
01.2005 - 01.2008
- Greet and welcome all guests approaching the Front Desk
- Answer all guest inquiries about hotel services, facilities
- Deliver packages, mail and messages to guests and meeting rooms
- Handle check-ins and checkouts post payment to guest account
- Obtain all necessary information when taking room reservations
- Use two-way radio etiquette at all times when communicating with other employees
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
- Reviewed employment applications, and interviewed for new hire
- I supervised and trained new employees in working the front desk
Education
Office Occupations Certificate - General Office Skills
Chaffey College
Fontana, California06.2006
Skills
- Computer experience
- Customer Services
- Courteous
- Responsible
- Friendly
- Flexible hours
- Multitask
- Clean driving record
- Safe driving
- Passenger assistance
- Dependable and trustworthy
- Dependable and reliable
Qualifications Summary
Extensive customer services and property management experienced, with excellent communication skills working in fast paced environments. I am self-motivated, confident. I am persistent, patient, and sensitive to customer's needs. I developed long-term relationships with customers which increased repeat business. Ability to train, motivates, and supervises employees.
Timeline
Airport Shuttle Driver / Front Desk Agent
Best Western Plus Hotel
12.2021 - Current
Property Manager
J. Manning
01.2017 - 10.2023
Front Desk Receptionist
Sierra Crossing Motel
08.2010 - 05.2012
Customer Service
Rancho Mini Storage
01.2008 - 05.2012
Guest Services
Guesthouse International Hotel Formerly Best Western Hotel
01.2005 - 01.2008
Office Occupations Certificate - General Office Skills
Chaffey College
Similar Profiles
Trinity LottTrinity Lott
Front Desk Receptionist at Best Western Plus HotelFront Desk Receptionist at Best Western Plus Hotel
Tete Esther FrancisTete Esther Francis
Personal Care and Housekeeping at Best Western Plus HotelPersonal Care and Housekeeping at Best Western Plus Hotel
Carrienna JamesCarrienna James
Hotel Front Desk at Best Western Plus HotelHotel Front Desk at Best Western Plus Hotel