Rochelle Jones
Youngstown,OH
Summary
Motivated and detail-oriented individual who plans on taking the PTCB to become a certified pharmacy technician & is pursuing entry-level pharmacy technician positions to gain hands-on experience in a fast-paced healthcare setting. Strong foundational knowledge of pharmaceutical practices, medication safety, and pharmacy operations. Committed to providing accurate support to pharmacists and excellent service to patients while continuing to grow professionally in the pharmacy field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Cook
Park Center Nursing
06.2024 - 04.2025
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Front Desk Receptionist
MomiLand
01.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
CVS
01.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Infant Room Teacher
Helpful Hands Children's Center
09.2017 - 09.2022
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Maintained confidentiality of children, family information and staff.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
Assistant Manager
Speedway
08.2018 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
06.2013
Skills
- Leadership
- Communication
- Customer Service
- Collaboration
Certification
- Pharmacy Technician Certification
Timeline
Dietary Cook - Park Center Nursing
06.2024 - 04.2025
Front Desk Receptionist - MomiLand
01.2023 - 01.2024
Customer Service Representative - CVS
01.2023 - 12.2023
Assistant Manager - Speedway
08.2018 - 06.2022
Lead Infant Room Teacher - Helpful Hands Children's Center
09.2017 - 09.2022
Boardman High School - High School Diploma,
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