Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Rochelle Koznick

Lombard,IL

Summary

Passionate and dedicated early childhood professional with 35 years of experience fostering growth and excellence in the field. Specializing in leadership, team building, and empowering educators through professional development. I am committed creating strong, supportive environments for both staff, families, and children to thrive.

Overview

12
12
years of professional experience

Work History

Vice President of Operations

The Gardner School
Franklin, TN
04.2021 - 10.2024
  • Consistently achieved and exceeded demanding goals through strong teamwork each year.
  • Increased company occupancy to 85% by implementing strategies focused on revenue growth and customer satisfaction.
  • Collaborated with state licensing authorities to ensure regulatory compliance in each market.
  • Created and controlled brand identity in a newly entered market, along with current schools.
  • Developed strong working relationships within the workplace at all levels.
  • Oversaw financial and budget operations to ensure optimal funding of activities and investments. By evaluating FTE performance through P&L metrics.
  • Communicated status updates promptly to the executive team and collaborated across departments.
  • Directed policy and procedure development for operational activities at each school.
  • Played a key role in acquiring an additional brand.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established clear objectives for district managers and created systems to measure outcomes.
  • Mentored five Executive School Directors for District Manager promotions.
  • Delivered outstanding customer service by efficiently recognizing and resolving customers' needs.
  • Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
  • Achieved NAEYC accreditation at 30 schools.

Region Manager

The Gardner School
Franklin , TN
09.2012 - 03.2021
  • Managed and licensed the opening process for 16 newly established schools.
  • Coached and trained Executive School Directors and team members on high quality educational programming, customer service, and selling techniques.
  • Demonstrated excellent licensing knowledge for strong compliance at each school.
  • Monitored competitor activities to stay abreast of changing market conditions.
  • Formulated and executed regional sales tactics aimed at increasing FTEs.
  • Implemented quality control measures to uphold company standards.
  • Identified potential new business opportunities in underdeveloped areas of the region.
  • Established pricing policies and procedures for the region.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for assigned regions.
  • Negotiated contracts with suppliers in order to secure competitive pricing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved employee conflicts through mediation.
  • Visited schools on a regular basis to assess operational efficiency and customer satisfaction levels.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited, hired, and trained new employees to meet job requirements.
  • Collaborated with other departments such as logistics or finance to ensure smooth operations throughout the region.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Science - Physical Education /Health Teaching And Coaching

St. Cloud State University
St. Cloud, MN
12-1980

Skills

  • Team Leadership
  • Staff Development
  • Compliance and regulation
  • Operational efficiency
  • Early childhood expertise
  • Crisis Management, Conflict Resolution

Accomplishments

  • Top Budget Awards
  • Yearly Company trip awards for 100% of Plan

References

References available upon request.

Timeline

Vice President of Operations

The Gardner School
04.2021 - 10.2024

Region Manager

The Gardner School
09.2012 - 03.2021

Bachelor of Science - Physical Education /Health Teaching And Coaching

St. Cloud State University

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Rochelle Koznick