Rochelle Lang
Acworth,GA
Summary
Versatile and results-driven professional with a robust background in logistics and customer service, notably at On Process Technology. Excelled in enhancing operational efficiency and customer satisfaction through expert problem-solving and outstanding communication skills. Proficient in QuickBooks and Microsoft Office, demonstrating a 20% improvement in process optimization. Adept at leading teams to exceed corporate goals through strategic planning and effective project management. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistic Services Representative
On Process Technology
Boston, US
08.2021 - Current
- Remote Work
- Tracking delivery progress of shipments
- Keeping records of all goods shipped, received, and stored
- Determining method of shipment and preparing bills of lading, invoices, and other shipping documents
- Technical support
- Oversee customer inquiries, complaints and service requests
Dispatcher/Customer Service
Blue Flow All-Service Plumbing
Atlanta, US
03.2019 - Current
- Display a courteous and empathetic attitude to all customers
- Perform research to locate highly rated-technicians
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
- Call technicians to accept work orders for our members
Data Entry Clerk/Supervisor
Wipro
Atlanta, US
07.2019 - 07.2021
- Remote work/Office
- Inputting new or updated information into database systems
- Creating and managing spreadsheets
- Producing reports and presentations
- Documenting, organizing and storing relevant documents
Medical Biller
D4C Dental Brands, Inc.
Atlanta, US
05.2016 - 06.2019
- Maintain and organize physical and digital files, ensuring proper labeling and documentation
- Utilize accounting software, such as QuickBooks, to input and update financial data
- Ensuring the patient's medical information is accurate and up to date
- Collecting and reviewing referrals and pre-authorizations
Bank Clerk
Delta Community Credit Union
Atlanta, US
11.2013 - 04.2016
- Keeping records of the daily transactions that take place
- Tallying all the accounts daily
- Helping all the customers that come to the department with any problem
- Making correct calculations and staying updated on the latest banking practices
Education
Some College (No Degree) - Accounting
DeVry University
trueSkills
- Active Listening
- Communication
- Problem Solving
- Leadership
- Customer service
- QuickBooks
- Time management
- Accounting
- Organized Problem Solver
- Reliable
- Ability to work Independently
- Team Player
- Emotional Intelligence
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Analysis skills
- Call center
- Windows
- Organizational skills
- Accounts payable
- Banking
- Project management
- Bookkeeping
- Technical support
- Sage
- GAAP
- Filing
- Administrative experience
- Front desk
- Management
Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Logistic Services Representative
On Process Technology
08.2021 - Current
Data Entry Clerk/Supervisor
Wipro
07.2019 - 07.2021
Dispatcher/Customer Service
Blue Flow All-Service Plumbing
03.2019 - Current
Medical Biller
D4C Dental Brands, Inc.
05.2016 - 06.2019
Bank Clerk
Delta Community Credit Union
11.2013 - 04.2016
Some College (No Degree) - Accounting
DeVry University
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