Rochelle L. Collins
Chicago,USA
Summary
Motivated and dedicated customer service professional with over 10 years of experience in client support. Committed to being a responsible and constructive asset to a customer service team while utilizing background in client support. Possesses excellent time management skills, a true problem-solver who remains calm under pressure to meet departure schedules. Dependable and energetic, with a passion for hands-on work and thrives in a teamwork environment. Knowledgeable in cargo handling and safety regulations, skilled in equipment operation and physical stamina. Committed to ensuring efficient and safe cargo operations to support flight schedules and logistics needs.
Overview
15
15
years of professional experience
Work History
Cargo Ramp Agent
Swiss Sport
07.2023 - Current
- Increased overall customer satisfaction through timely delivery of shipments, careful handling of fragile items, and professional interaction with clients.
- Enhanced teamwork among colleagues by demonstrating strong leadership skills, offering support when needed, and fostering a positive work atmosphere.
- Stocked aircraft cabins with necessary equipment and supplies.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained clean, orderly work environment free of hazards.
- Streamlined communication between team members, leading to faster processing and movement of goods on the ramp.
Caregiver
Home Care Assistance/the Key
12.2019 - 12.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Cleaned house, ran errands, managed laundry, and completed weekly
Live-In Health Assistant
Senior Help
01.2012 - 02.2019
- Provide excellent companionship and care giving skills to the elderly and disabled
- Comply with The Bureau of Health Association policies of treatment
- Maintain housekeeping, laundry services and shopping responsibilities
- Promote physical health and rehabilitation to clients
- Ensure safe and reliable transportation to medical and physical therapy appointments
- Prepare and serve meals and snacks as well as running errands
- Verify client’s vital signs and administrate prescribed medication at scheduled times
- Administrate client’s daily baths and dressing
Cashier/ Assistant Manager
Burger King
01.2010 - 01.2011
- Processed food requests and completed customer transactions
- Supplied patrons with quality customer service and quality food service
- Complied with OSHA code cleaning regiments for the dining area
- Reconciled cash drawers several times throughout the day
- Responsible for nightly cash deposits and daily branch audits
Education
High School Diploma -
Tivoli Gardens High School
KingstonGeriatric Education for Emergency Medical Services (GEMS) -
Chicago, ILSkills
- Customer service
- Leadership
- Training
- Problem-Solving
- Organizational
- Goal Oriented
- Tenacity
- Willingness to Learn
- Effective Listening
- Responsible
- Patience
- Attentiveness
- Time Management
- Open Minded
- Self-Control
- Deadline management
- Ramp service
- Loading and unloading
- Workplace cleanliness
- Shipping and receiving
Timeline
Cargo Ramp Agent
Swiss Sport
07.2023 - Current
Caregiver
Home Care Assistance/the Key
12.2019 - 12.2023
Live-In Health Assistant
Senior Help
01.2012 - 02.2019
Cashier/ Assistant Manager
Burger King
01.2010 - 01.2011
High School Diploma -
Tivoli Gardens High School
Geriatric Education for Emergency Medical Services (GEMS) -
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