Rochelle L. Stoffer

Fletcher,USA

Summary

Dedicated professional seeking to join Allegiant First Cadre team to enhance skills and contribute effectively to team operations. Committed to professional development and making a positive impact through collaboration with diverse team members. Proven ability to adapt and thrive in dynamic environments, driving operational success.

Overview

years of professional experience

Work History

Flight Attendant-AVL Base

Allegiant Travel Company

Fletcher, NC

05.2019 - Current

Ensure passenger safety through pre-flight briefings and emergency procedure demonstrations.
Conduct safety checks on equipment and supplies before each flight departure.
Coordinate with crew members to ensure safety and comfort in cabin environment.
Facilitate passenger boarding and deplaning to optimize flight schedule adherence.
Address passenger inquiries and resolved issues to improve overall customer satisfaction.

Independent Licensed Insurance Agent

INSURANCE CONSULTING GROUP

09.2010 - Current

Provide prompt and courteous service to customers and agencies
Identify customer needs, provide information, respond to inquiries, submit applications, and write reports
Cultivated strong relationships with agents and agencies, fostering trust and improving customer satisfaction.
Provide leadership to new agents, offering assistance and support to teammates
Maintain all General Agent files with a focus on protecting confidential information with integrity
Adhered to personal safety protocols when meeting clients and visiting new locations, ensuring a safe and professional environment.

OPEN Business Accounts Customer Care Professional

AMERICAN EXPRESS WORLDWIDE

02.2016 - 05.2018

Answer up to one hundred phone calls per day and provide extraordinary customer service to American Express Business Card members
Assist card members with a variety of services including payments, product information, and troubleshooting suspicious or fraudulent activity
Address customer concerns with empathy and maintain a friendly demeanor throughout calls
Assess account information and recommend customized solutions by cross-selling relevant products and services
Partner with teammates in different departments to solve problems and answer questions
Consistently delivered high-quality service that exceeded performance expectations.

Hotel Reservation Sales Coordinator

HILTON WORLDWIDE

05.2009 - 07.2015

Reservations agent for the Mid-Atlantic Region of the Hilton family hotels providing excellent customer service consistent with the Hilton brand
Create a fun, VIP experience for guests as a Luxury Desk Coordinator
Assisted customers in redeeming Hilton Honors points for reward reservations, enhancing guest satisfaction
Assess each customer’s needs, solve problems, answer questions, and offer solutions
Managed incoming internet customer care calls, resolved issues, and coordinated with teammates across departments to ensure seamless service
Work effectively in a fast paced, metric driven environment caring for a high volume of customers
Fostered customer loyalty through strong listening skills and relationship-building, effectively representing the brand

Owner/Vice President

STEEL TERMINALS, INC

10.2005 - 10.2009

Managed the daily operations of a busy, $2.5M high-volume steel slitting facility.
Increase revenue by providing integrity driven, efficient results for customers and teammates
Delivered exceptional customer service, addressing inquiries, providing solutions, and offering tailored suggestions
Contributed to team efforts to enhance customer satisfaction
Managed office operations, including bookkeeping, accounts payable, and human resources functions
Established emergency response protocols and promoted a culture focused on safety compliance and awareness
Maintained vigilance to promote safety compliance and respond to potential emergencies

Education

Bachelor of Science - Business Professional Management

Nova Southeastern University

Davie, FL

03-2003

Timeline