Rochelle Martinez

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Communicated with patients, asked appropriate questions, and employed active listening to determine best care.

Managing office support personnel

Completing new employee orientation

Developing and implementing efficient office procedures

Completing administrative employee reviews

Handling complaints and specific customers requests. Monitoring stock and order office supplies and troubleshooting emergencies.

Managing mail distribution.

Employee schedules

Hiring and onboarding

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.