Rochelle Mayfield
San Antonio,TX
Overview
11
11
years of professional experience
Work History
Office Manager
AT Scale
08.2022 - Current
- Led team of 5 office associates and 89 canvassers in petition gathering campaign.
- Conducted onboarding, mentoring, and weekly training sessions.
- Allocated territories, schedules, and necessary resources to canvassers.
- Implemented timelines and performance expectations for project metrics, consistently surpassing targets.
- Evaluated employee performance, offering continuous feedback and coaching for enhanced results.
- Processed payroll for 75-100 hourly staff weekly, ensuring accuracy and timely compensation.
Deputy Director
FieldWorks
04.2022 - 07.2022
- Recruited, trained, and on-boarded over 100 canvassers for 3 petition campaigns.
- Utilizing staffing and reporting systems to provide daily and weekly reports to management and clients (Zoom, Slack).
- Consistently exceeded daily and weekly quotas within company.
- Fostered office culture that prioritizes respect, diversity, and inclusion.
Reimbursement Specialist
Trial Card
11.2019 - 01.2021
- Managed between 15-20 outgoing calls to with various insurance companies, ensuring verification of customer benefit eligibility.
- Carefully followed HIPPA Privacy and Security.
- Reviewed EOB to ensure proper payment and denial codes.
- Confirmed all Prior Authorizations needed to be obtained by provider for patient to receive medication.
- Used Applications such as (Salesforce) and (Confluence).
Customer Service Representative
Conduent
10.2019 - 11.2019
- Handled a substantial volume of 70-100 calls daily, addressing inquiries related to Health Benefits renewal.
- Informed customers about the available options for adjusting their benefits for the upcoming benefit year.
- Guaranteed the precision of benefits enrollment while upholding HIPAA Privacy regulations.
Cash Application Specialist
Carquest
03.2015 - 09.2019
- Managed over 50 posting of customer receipts received in unapplied status, ensuring accurate allocation of funds from store transactions.
- Handled posting of corporate miscellaneous cash to designated accounts, maintaining precise financial records
- Proactively communicated with customers to clarify payment application details, particularly in instances where remittance information was unavailable, ensuring transparency and accuracy in financial transactions.
Customer Service
O2Fitness
05.2013 - 12.2014
- Accountable for reducing over 80 delinquency for assigned accounts.
- Delivered exceptional customer service, adeptly addressing inquiries, concerns, and issues related to collections with professionalism and efficiency.
- Meet defined department goals-oriented collections department.
- Addressed customer grievances and provided clarification on policies and procedures through effective resolution and clear communication.
Skills
- Office Management
- Teamwork and Collaboration
- Organizational Skills
- Documentation and Reporting
- Onboarding and Orientation
- Complex Problem Solving
- Training and Development
- Goal Setting
Timeline
Office Manager
AT Scale
08.2022 - Current
Deputy Director
FieldWorks
04.2022 - 07.2022
Reimbursement Specialist
Trial Card
11.2019 - 01.2021
Customer Service Representative
Conduent
10.2019 - 11.2019
Cash Application Specialist
Carquest
03.2015 - 09.2019
Customer Service
O2Fitness
05.2013 - 12.2014
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