ROCHELLE MAYFIELD

Community Organizer | Empower Project

• Onboarded, trained and managed a large group of paid Community Mobilizers for statewide paid relational organizing programs.
• Gather and deliver participant feedback on training materials to improve them, and implement campaign-wide feedback mechanisms for ongoing communication with leadership.
• Led recruitment efforts to onboard and managed Community Mobilizers (CMs), expanding program participation and voter outreach across Philadelphia.
• Conducted large-scale training for groups of 20+ participants, teaching relational organizing techniques, app functionality, and program requirements.
• Troubleshot participants' issues and responded to questions in real-time during live breakout room
  sessions.
• Managed performance and accountability by tracking outreach metrics, ensuring CMs met benchmarks for contacts and data entry.

• Directed a team of 5 office associates and 89 canvassers, collecting over 30,000 signatures in a 2-month period
• Facilitated onboarding, provided ongoing mentorship, and led weekly training sessions to develop team skills and ensure operational excellence
• Allocated territories, schedules, and necessary resources to canvassers
• Implemented timelines and performance expectations for project metrics, consistently surpassing targets
• Evaluated employee performance, offering continuous feedback and coaching for enhanced results
• Processed payroll for hourly staff ensuring accuracy and timely compensation

• Recruited, trained, and on-boarded over 100 canvassers for 3 petition campaigns
• Leveraged staffing and reporting tools to generate and deliver detailed daily and weekly reports to management and clients using platforms such as Zoom and Slack
• Consistently exceeded daily and weekly quotas within company
• Cultivated an office environment that emphasized respect, and inclusion, fostering collaboration and a positive workplace culture

• Streamlined verification process through 15-20 daily calls to insurance companies, ensuring precise customer eligibility confirmation
• Ensured 100% compliance with HIPAA Privacy and Security rules
• Analyzed Explanation of Benefits (EOB) documents to verify accuracy of payment and denial codes
• Confirmed all Prior Authorizations needed to be obtained by provider for patient to receive medication
• Used Applications such as Salesforce and Confluence

• Managed a high volume of 70-100 daily calls, effectively addressing inquiries and providing guidance on health benefits renewals
• Informed customers about the available options for adjusting their benefits for the upcoming benefit year
• Guaranteed the precision of benefits enrollment while upholding HIPAA Privacy regulations

• Managed over 50 posting of customer receipts received in unapplied status, ensuring accurate allocation of funds from store transactions
• Handled posting of corporate miscellaneous cash to designated accounts, maintaining precise financial records
• Proactively communicated with customers to clarify payment application details, particularly in instances where remittance information was unavailable, ensuring transparency and accuracy in financial transactions

• Accountable for reducing over 80 delinquency for assigned accounts
• Delivered exceptional customer service, adeptly addressing inquiries, concerns, and issues related to collections with professionalism and efficiency
• Meet defined department goals-oriented collections department
• Addressed customer grievances and provided clarification on policies and procedures through effective resolution and clear communication