Rochelle McEwen
Summary
Dynamic Patient Access Educator with a proven track record at HonorHealth, excelling in training delivery and compliance. Expert in EMR systems like EPIC, I effectively analyzed QA data to implement targeted interventions, enhancing staff engagement and operational efficiency. Known for strong time management and investigative expertise, I foster a culture of excellence in patient access.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Educator
HonorHealth
Phoenix, AZ
10.2023 - Current
- Designed and delivered department-specific training programs, including new hire onboarding and refresher sessions, based on identified needs and QA data analysis.
- Collaborated with leadership to maintain training schedules, and develop innovative workflow solutions.
- Created and validated training materials for EMR functionality, supporting system upgrades with hands-on, at-the-elbow training.
- Analyzed quality assurance data to identify error trends, and implemented targeted interventions.
- Lead communication initiatives, such as monthly 'Tip of the Month' and huddle topics, across multiple facilities and clinics to enhance staff engagement and compliance awareness.
Patient Access Representative
Optum
Phoenix, AZ
07.2023 - 12.2024
- Registered patients by collecting demographics, verifying insurance eligibility, and entering accurate data in real-time systems.
- Communicated with patients and families in person and by phone to explain financial obligations and collect co-pays or outstanding balances.
- Created insurance verifications and price estimates to support financial transparency.
- Maintained knowledge of registration protocols across multiple departments, including Emergency, Outpatient, Maternity, and Rehabilitation.
- Provided compassionate and respectful responses to patient inquiries, ensuring a positive experience during sensitive interactions.
Pre-Service Document Specialist
HonorHealth
Phoenix, AZ
02.2022 - 10.2023
- Reviewed insurance networks for coverage, and initiated Single Case Agreements (SCAs) or Letters of Agreement (LOAs) as needed. Evaluated medical procedures for medical necessity, and routed them to RN reviewers for clinical assessment.
- Evaluated medical procedures for medical necessity, and routed them to RN reviewers for clinical assessment.
- Verified insurance coverage and ensured accurate plan code assignment to support proper billing and authorization.
- Managed incoming payer communications by uploading and organizing faxes and documentation into the system.
Pre-Services Admission Representative
HonorHealth
Phoenix, AZ
06.2019 - 02.2022
- Managed assigned work queues by verifying insurance coverage, and accurately encoding plan details.
- Completed notifications for all inpatient and outpatient admissions, and monitored pending authorizations for timely follow-up.
- Collaborated with case management and utilization review nurses to fulfill clinical documentation requests.
- Trained new hires by explaining daily workflows and procedures, enhancing team understanding and performance.
- Handled an average of 80 accounts per day, improving authorization processing efficiency through effective prioritization.
- Scheduled patient admissions and discharges while accurately entering patient and insurance data into Cerner.
- Verified insurance benefits prior to procedures, and communicated with carriers to confirm patient coverage details.
- Performed administrative duties, including answering phones, sorting mail, processing payments, and managing contracts.
- Maintained confidentiality in handling patient files, reports, and records.
- Supported team members with daily tasks and consistently provided excellent customer service, even in high-pressure situations.
PFS Representative
Banner Thunderbird Medical Center
Phoenix, AZ
12.2016 - 02.2019
- Scheduled patient admissions and discharges while accurately entering patient and insurance data into Cerner.
- Verified insurance benefits prior to procedures, and communicated with carriers to confirm patient coverage details.
- Performed administrative duties, including answering phones, sorting mail, processing payments, and managing contracts.
- Maintained confidentiality in handling patient files, reports, and records.
- Supported team members with daily tasks and consistently provided excellent customer service, even in high-pressure situations.
Education
Associate of Science - Healthcare Management
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ06.2027
Diploma - Medical Billing And Coding
Brookline College
Phoenix, AZ04.2019
General Studies -
Primavera
Chandler, AZ01.2012
Skills
- Documentation review
- Policy analysis
- Training delivery
- Compliance
- Investigative expertise
- Internal auditing
- EPIC/MS4/Cerner
- Patient registration
- HIPAA compliance
- Time management
Certification
Certified Revenue Cycle Representative, HFMA
Timeline
Patient Access Educator
HonorHealth
10.2023 - Current
Patient Access Representative
Optum
07.2023 - 12.2024
Pre-Service Document Specialist
HonorHealth
02.2022 - 10.2023
Pre-Services Admission Representative
HonorHealth
06.2019 - 02.2022
PFS Representative
Banner Thunderbird Medical Center
12.2016 - 02.2019
Associate of Science - Healthcare Management
Maricopa Community Colleges, Gateway Community College
Diploma - Medical Billing And Coding
Brookline College
General Studies -
Primavera
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