Rochelle McKnight
Nesmith,SC
Summary
Proven track record of enhancing team performance and customer satisfaction at Lake City Police Department, showcasing exceptional problem-solving and communication skills. Expert in coordinating complex responses and managing high-stress situations, resulting in increased efficiency and loyalty. Demonstrates meticulous attention to detail and collaboration, driving significant improvements in operational outcomes.
Overview
17
17
years of professional experience
Work History
Telephone Response Team
Lake City Police Department
11.2023 - 09.2024
- Coordinated with external agencies as necessary, ensuring seamless integration of resources during complex responses.
- Contributed to the development of team policies and procedures, enhancing overall functionality and effectiveness of the response unit.
- Managed resources effectively, allocating personnel and equipment according to incident requirements.
- Improved overall team performance with regular evaluation of individual skills and group dynamics.
City Carrier Assistant
United States Postal Sevice
05.2017 - 11.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Customer Service Representative
StarTek
02.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receiver, Stow, and Packer
Amazon
09.2014 - 02.2016
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
Cashier
ABC Packaging
03.2013 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Cashier
Mingo Exxon
06.2007 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Safe Auto Insurance
02.2012 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Hemingway High School
Hemingway, SC05.2007
Skills
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Multitasking
Excellent Communication
Active Listening
Timeline
Telephone Response Team
Lake City Police Department
11.2023 - 09.2024
City Carrier Assistant
United States Postal Sevice
05.2017 - 11.2023
Customer Service Representative
StarTek
02.2016 - 05.2017
Receiver, Stow, and Packer
Amazon
09.2014 - 02.2016
Cashier
ABC Packaging
03.2013 - 09.2015
Customer Service Representative
Safe Auto Insurance
02.2012 - 03.2013
Cashier
Mingo Exxon
06.2007 - 09.2015
High School Diploma -
Hemingway High School
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