Rochelle Mclean
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Personable Job Title with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Type writing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clerk
MD Logistics
04.2024 - Current
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
Security Guard Officer
Admiral Security Services, Inc.
01.2021 - 11.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
Electronics Assembler Technician
MTS
05.2018 - 01.2021
- Operated and maintained variety of hand and power tools and assembled and repaired large mechanical units.
- Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
- Mastered computerized controls, manufacturing software and data entry and trained and mentored new team members.
- Read blueprints and schematics to determine the specific electrical components needed for assembly.
- Operated soldering iron stations to solder connectors to cable assemblies.
Production Assembler
Pentair
04.2016 - 01.2018
- Worked on assembly line building swimming pool pumps
- Rotated to every station allowing me to learn how to assemble components by examining connections for correct fit; fastening parts and subassemblies
- Utilized hand and power tools to complete assembly tasks
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Had to ensure that each pump was functional before shipping.
- Read and interpreted schematics and drawings for accurate results.
Customer Service Representative
PS Team Agency
01.2013 - 04.2016
- Handled incoming calls from policyholders
- Responded to inquiries about Medicare in regards to businesses or individuals
- Called business owners to ask about their insurance.
Customer Service Representative
Gutter Guardian Dixie Homecrafters
01.2009 - 01.2013
- Handled customer inquiries, complaints, billing questions, and payment extension/service requests
- Calmed angry callers, repair trust, located resources for problem resolution, and design best-option solutions
- Interfaced daily with internal partners în accounting, field services, new business, operations, and consumer affairs divisioris.
Production Auditor/Quality Control
Apex Tool Group
11.2005 - 09.2008
- Examined each box and pallet using RF scanner to ensure
- Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
Education
Medical Billing - Medical Technology
Wake Technical Community College
Raleigh, NC06.2024
CNA License, Nursing Aid I - Nursing Education
Healthcore Resource School
Raleigh, NC05.2010
Skills
- Product Inspections
- Process Documentation
- Quality Control
- Component Installations
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Research
- Database management
Certification
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association.
Timeline
Clerk
MD Logistics
04.2024 - Current
Security Guard Officer
Admiral Security Services, Inc.
01.2021 - 11.2023
Electronics Assembler Technician
MTS
05.2018 - 01.2021
Production Assembler
Pentair
04.2016 - 01.2018
Customer Service Representative
PS Team Agency
01.2013 - 04.2016
Customer Service Representative
Gutter Guardian Dixie Homecrafters
01.2009 - 01.2013
Production Auditor/Quality Control
Apex Tool Group
11.2005 - 09.2008
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association.
Medical Billing - Medical Technology
Wake Technical Community College
CNA License, Nursing Aid I - Nursing Education
Healthcore Resource School
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