Rochelle Archibold

• Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
• Discussed cases with clients, well over 150+ providers and staff.
• Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
• Documented each patients' activity in program-specific databases.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Communicated with patients, ensuring that medical information was kept private.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• Monitored and Managed over 140 case load of both patients and care aides on daily basis ensuring continuous compliance with regulations.
• Successfully negotiated client contract renewals to create increased revenue.
• Monitored progress and documented patient health status changes to keep care team updated.
• Built strong relationships with clients to deliver emotional support and companionship.
• Used Home Care software and databases to maintain records of services performed and patient conditions.
• Communicated with patients, ensuring that medical information was kept private.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

• Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department
• Operated office photocopiers, coordinated arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements
• Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors
• Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance
• Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area
• Maintained tight production timetables and quality standards to give audiences exceptional offerings

HHA

• Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Recruitment Manager Assistant

• Responsible for meeting and providing application potential HHA as well as collecting documentation during pre-employment.
• Maintained compliance for employers under the DOH, HIPPA, Home Care registry etc.
• Maintained and monitored employee I-9, W-4. As well as maintained OMIG and OIG exclusion reports
• Conducted orientation sessions to HHA/ PCA during onboarding process.
• Prepared and make certain all compliance up to date for Audits and Inspection.

Case Manager

• Managed caseload of up to 135 patient including HHA.
• Scheduled paraprofessional (HHA/ PCA) to ensure home care patients are being serviced.
• Update all schedule and coverage changes in the software system for accurate billing/ payroll.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
• Communicate with and work with patients to ensure quality of service.