Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Rochelle Mills

Boston,MA

Summary

Highly energetic Store Manager with extensive experience in retail settings, committed to upholding system standards to maintain staff satisfaction and and achieve performance targets. As a dynamic relationship builder with a kenn orgainzational acumen, I excel in managing retail locations, providing professional skills, training and overseeing back-end operations. My focus is on optimizing efficiency and sustaining high performance standards across all areas of the business.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Store Manager

Stop & Shop
07.2021 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Store Manager

Ocean State Job Lot
06.2018 - 07.2021
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

TJX Companies
07.1988 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

Bachelor of Science - Business Management

Pine Manor College
Chestnut Hill, MA

Skills

  • Customer Service
  • Customer Relations
  • Multitasking and Organization
  • Inventory Management
  • Recruitment and hiring

Affiliations

  • The Partnership Inc

Certification

Food Safety Certification

Languages

Spanish
Limited Working
French
Elementary

Timeline

Store Manager

Stop & Shop
07.2021 - 04.2024

Store Manager

Ocean State Job Lot
06.2018 - 07.2021

Store Manager

TJX Companies
07.1988 - 02.2019

Bachelor of Science - Business Management

Pine Manor College
Rochelle Mills