Rochelle Morgan
Burnet,TX
Summary
Experienced County Coordinator for three counties with over 20 years' experience in the Workforce Solutions Rural Capital Area Industry. Excellent reputation for resolving problems and improving employer satisfaction for job planning and training. Established relationships with local Board, employers and schools in Central Texas with an emphasis on developing job training programs to meet the recruitment, training, job placement and equity targets for each occupation within time and budget constraints. Serve as a subject matter specialist to internal and external audiences for assigned occupations.. Hardworking and passionate with strong organizational skills and communication in any workplace environment. Ready to help team achieve company goals with attention to detail. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
County Coordinator
Workforce Network, Inc
02.2023 - Current
- Fluent knowledge of choosing a school and curriculum in the Skilled Trades industry from prior experience with WFSRCA WIOA Program
- Implement training with local employers and school by organizing and coordinating.
- Streamlined communication channels for efficient information dissemination to various departments and stakeholders.
- Allocated resources effectively, ensuring the timely completion of projects.
- Developed partnerships with local organizations, fostering a collaborative environment for community development initiatives.
WIOA Talent Development Specialist
Equus
03.2014 - Current
- Training and career placement caseworker for customers by assisting with Labor Market Information, critique and build resumes, job search strategies, personal career advisement and training needs.
- Fluent and knowledgeable in Workforce Development Services like Childcare Services, SNAP & CHOICES Programs, referrals to Community Resource Centers and TWC unemployment insurance.
- Specialized ability to demonstrate respect, friendliness and willingness to ensure smooth transition of services.
- Deliver exceptional level of service to each customer with measurable results with increased enrollments. Ability to diffuse and listen with empathy.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork in office.
- Advise, monitor and track customer participation to maintain accurate and complete customer files. Maintain confidentiality with records.
- Manage day-to-day relationships with customers with solid plan of action to improve daily lives.
Internet Sales Manager and Administrator of Direct
Johnson Sewell Ford
02.2010 - 01.2014
- Exceeded targets by increasing sales by 50% by building solid customer database, directing and motivating Team.
- Coached Sales Associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Acted as first point of contact for Johnson Sewell
- Drove team and company profits by developing and strengthening relationships with industry partners and potential customers.
Finance Clerk
ResCare Rural Capital Area Workforce Solutions
02.2005 - 09.2010
- Administrative Assistant to Project Deputy Director Paul Fletcher.
- Cross-trained to assist coworkers in SNAP/CHOICES Programs and served as liaison in Resource Room to assist customers with Workintexas.com and TWC unemployment benefits
- Followed best practices for managing large quantities of Workforce Solutions Childcare Management Services attendance forms for approved day cares.
- Prepared inter-departmental correspondence, technical memos and reports.
- Maintained and supported effective records management in both hardcopy and digital formats.
Education
Case Management And Business
McLennan Community College
Waco, TX Skills
- Self-motivated, Flexible Team player and High Work Ethic
- Excellent Conflict Resolution Skills and Customer De-escalation
- Problem-Solving and Listening Skills Demonstrating Empathy
- Microsoft applications, SharePoint, Outlook, Teams, Organizing and Scheduling Zoom Meetings with Customers
- Training and Development for Career-Minded Individuals
- Collaboration and Team Building
Accomplishments
LaCare Food Pantry Volunteer of the Year 2015
Serve the Community Resource Center in Marble Falls weekly to serve Universal customer needs for job placement, Public Assistance and Housing needs.
Additional Information
Personal and Professional Reference Available Upon Request
Timeline
County Coordinator
Workforce Network, Inc
02.2023 - Current
WIOA Talent Development Specialist
Equus
03.2014 - Current
Internet Sales Manager and Administrator of Direct
Johnson Sewell Ford
02.2010 - 01.2014
Finance Clerk
ResCare Rural Capital Area Workforce Solutions
02.2005 - 09.2010
Case Management And Business
McLennan Community College
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