Rochelle Murrieta
Glendale,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations as a medical receptionist currently.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Vituity Family Medicine
09.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 30 physicians in residency program, scheduling appointments, and handling patient inquiries.
Recruiting Coordinator
Globe Life And Accident Insurance Company
04.2022 - 09.2022
- Reached out to qualified referral candidates to obtain applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Advertised job opportunities on social media platforms and job boards.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
Store Manager
Starbucks
05.2018 - 06.2021
- ,Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Starbucks
01.2018 - Current
- Managed the scheduling for store shifts so that the right Partners are in the right place , right time and doing the right work to help customers.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Actively pursued personal learning and development opportunities.
- Communicated clear expectations and goals to each team member for the success of the store when it came to sales or customer connection.
- Continued to use the right systems to consistently deliver the Starbucks Experience.
Education
High School Diploma - undefined
Crescenta Valley High School
La Crescenta, CA2012
Skills
- Exceptional customer service
- Highly adaptable
- Strong leader
- Excellent time management skills
- Creative problem solver
- Outstanding communication skills
- Consistently creating environments for team building
Timeline
Medical Receptionist
Vituity Family Medicine
09.2022 - Current
Recruiting Coordinator
Globe Life And Accident Insurance Company
04.2022 - 09.2022
Store Manager
Starbucks
05.2018 - 06.2021
Assistant Store Manager
Starbucks
01.2018 - Current
High School Diploma - undefined
Crescenta Valley High School
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