Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Cashier

Rochelle M Walker

York,PA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Dollar Tree. Proven expertise in cash handling and POS systems, complemented by strong communication skills. Recognized for building lasting customer relationships and enhancing store performance through exceptional service and problem-solving abilities. Committed to maintaining high standards and fostering a positive shopping experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cashier

Dollar Tree
08.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Notary Public

WALKER NOTARY
01.2014 - 12.2022
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Checked client identification to maintain compliance with state legal requirements.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
  • Administered oath to document signers to obtain affirmation of truth.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
  • Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
  • Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
  • Looked for signs of fraud or coercion and refused notarization.
  • Set up and managed appointments for client notary services.
  • Provided exceptional customer service by addressing questions or concerns promptly and professionally.
  • Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
  • Updated journal with names and dates for permanent record.
  • Assisted clients in understanding importance of notarization in legal document processing.
  • Boosted client trust by offering comprehensive advice on notarization process.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Proofread and edited documents for accuracy and grammar.

ERA

DHS/ICE/ERO
10.2000 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Associate of Science - Biblical Studies

FLMI
York, PA
01-2018

Associate of Science - Executive Secretarial Science & Accounting

Yorktowne Business Institute
York, PA
06-1993

Business

WILLIAM PENN HIGH SCHOOL
York, PA
06-1972

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash handling expertise
  • Cash register systems
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Complex Problem-solving
  • POS system operations
  • Payment collection
  • POS systems
  • Point of sale operation
  • Point-of-sale system operation
  • Payment posting
  • Data entry
  • Basic math
  • Receipt handling
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude

Accomplishments

DOCKET CONTROL CLERK TRAINING PROGRAM-DCO-102/DCTR-004

IMMIGRATION AND CUSTOMS ENFORCEMENT DETENTION AND REMOVAL ASSISTANT TRAINING PROGRAM ICE-DRATP-903 JANUARY 6-JANUARY 22, 2009

FEDERAL LAW ENFORCEMENT TRAINING CENTER CHARLESTON, SOUTH CAROLINA

BOND TRAINING WEBINAR - SEPTEMBER 29, 2011


PENNSYLVANIA ASSOCIATION OF NOTARIES -NOTARY PUBLIC

Affiliations

2014 EDITION OF WHO'S AMONG EXECUTIVES AND PROFESSIONALS

Certification

VU ICE SCORM ON LINE COURSE -MAY 13, 2008

Languages

English
Professional Working

Timeline

Cashier

Dollar Tree
08.2023 - 04.2025

Notary Public

WALKER NOTARY
01.2014 - 12.2022

ERA

DHS/ICE/ERO
10.2000 - 12.2022

Associate of Science - Biblical Studies

FLMI

Associate of Science - Executive Secretarial Science & Accounting

Yorktowne Business Institute

Business

WILLIAM PENN HIGH SCHOOL

Similar Profiles

CREATE PROFILE