Rochelle Myles
Bloomfield,Connecticut
Summary
Diligent programs support professionals well-versed in evaluating the behavioral and physical needs of intellectually Disabled clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination, and supporting program operations. Healthcare administrators with proven to deliver an exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and an excellent communicator. Strong organizational skills, and superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Program Coordinator
Community Residences INC.
50 Rockwell Road , Newington
11.2007 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Maintained professional demeanor while treating patients with respect and dignity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Group Home Manager
Community Residences INC..
Newington, CT
03.2005 - 11.2007
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Organized entertaining recreational activities for home while staying within budget.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
Assistant Group Home Manager
Community Residences INC.
Newington , CT
11.2002 - 11.2003
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Assisted residents with basic hygiene and healthcare needs.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
Residential Instructor Mentor
Community Residences INC..
Newington, CT
02.1994 - 11.2002
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
- Provided safe and compassionate assistance to those with Intellectually Disabilities.
- Managed training classroom sessions both on-site and via in-person web-based sessions.
- Developed exemplary training programs for team members, which were informative and educational.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Transported clients to appointments, shopping venues, and entertainment events according to a determined schedule.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided, and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Handled caseload of more than 4-6 clients.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine theoptimal timing of further interventions.
- Mobilized case management system to document service delivery and case progress.
- Provided direct hands-on care for 4-6 patients per week.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and afast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Human Services
Albertus Magnus College
New Haven, CT05.2022
Associate of Science -
University of Connecticut
Storrs, CT05.1993
High School Diploma -
Bloomfield High School
Bloomfield, CT06.1991
Skills
- FCC Compliance
- Event Coverage Planning
- Promotion Development
- Staff Hiring and Evaluations
- Operational Records Maintenance
- Financial Reporting Coordination
- Professional Development
- Employee Work Scheduling
- Employee Training Program
- In-Service Programs
- Healthcare Regulations
- Employee Performance Evaluations
- Conflict Resolution
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced program costs 25% through implementation of strategic improvements.
- Collaborated with team of 10 in the development of Cultural Diversity .
Timeline
Program Coordinator
Community Residences INC.
11.2007 - Current
Group Home Manager
Community Residences INC..
03.2005 - 11.2007
Assistant Group Home Manager
Community Residences INC.
11.2002 - 11.2003
Residential Instructor Mentor
Community Residences INC..
02.1994 - 11.2002
Bachelor of Science - Human Services
Albertus Magnus College
Associate of Science -
University of Connecticut
High School Diploma -
Bloomfield High School
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