Rochelle Nu'umanaia
Ewa Beach,HI
Summary
Highly enthusiastic customer service professional with over 25 years customer service experience. Interested in a position where there are opportunities for advancement and years of customer service experience may be utilized to make a difference in peoples lives on a daily basis. Strongly believe that everyone should live life as a student as there is always something new to learn and room to growth therefore, always eager to learn new things.
Overview
29
29
years of professional experience
Work History
Dispatch
A1 Budget Plumbing
Kailua , Hawaii
11.2019 - 09.2022
- Responded to over 50 daily caller requests with information about assistance and time frames.
- Dispatched/trouble shoot plumbing requests
- Processed invoices nightly
- Ran charges for certain customers
- Verified times plumbers worked
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Staffing Coordinator
RCM Health Care Services, Inc.
Waipahu , Hawaii
07.2019 - 04.2022
- Managed over 100 Staffing calls for Para Professionals and Registered Behavior Technicians in DOE schools to work with Special Needs Students
- Staffed Nurses in DOE schools for Medically Fragile children
- Managed Credentialing for Para Professionals/RBTs
- Processing time sheets for Para Professionals/Nurses for weekly payroll
Client Services Care Manager (REMOTELY)
HiGroup
Honolulu, HI
03.2015 - 05.2019
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Researched issues and took appropriate action to ensure speedy resolution
- Provide Staffing for home care clients and staffing at hospitals and Correctional Facilities across State of Hawaii
- Communicated with and have built relationships with numerous hospitals across Hawaii in order to acquire more clients in need. Addressed customer service inquiries timely and accurately.
- Advised clients/evaluated clinical emergency situations via phone before referring to nursing supervisor or EMS being called to respond
- Selling services/product to inquiring family members, hospitals or insurance companies
- Provide customer service/staffing after hours Monday - Friday 8am-5pm and all day Saturday and Sunday
- Very familiar with medical terminology and authorizations for insurance
- Managed Medicaid Eligibility and OIG report for entire office every first of month.
- Input all medications and diagnoses codes for clients into their Plan or Care
After Hours Client Care Manager (REMOTELY)
Bayada Home Health
Honolulu, HI
06.2006 - 04.2018
- Supervised up to 70 nurses on any given day in providing excellent customer service to clients requiring assistance for emergent and non-emergent clinical issues
- Developed highly empathetic client/field employee relationships
- Receive/intake new client referrals as well as intakes for prospective employees
- Provided staffing for home care clients across Oahu
- Advised clients/evaluated clinical emergency situations via phone before referring to clinical manager
- Ensured clients were cared for and safe especially during emergency situations due to natural disasters and implemented emergency procedures as needed
- Provided customer service/staffing after hours Monday-Friday and all day Saturday and Sunday
- Very familiar and versed with medical terminology and medical insurance authorizations
- Spoke with and built relationships with Service Coordinators from State of Hawaii for medical authorizations and hours for clients
Admissions Evaluator
University Of Hawaii At Manoa
Honolulu, HI
12.1997 - 12.2001
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Evaluated Admission applications for prospective local and international students both incoming freshmen and transfer students
- Maintained all incoming applications from A-F (local/International) by entering data into computer off of applications, requesting required documentation (requirements for incoming/transfer/international students differ)
- Composing letters to applicants informing of requirements, deadlines, acceptance or denials
- Managed and Processed Transfer credit evaluations for incoming transfer students which determines their academic standing, for example, Freshman, Sophomore , Junior and Seniors
- Communicated with applicants and other colleges via mail and/or telephone
- Sometimes worked front counter assisting with questions regarding admissions
Office Manager
Honolulu Community College
Honolulu , HI
08.1994 - 12.1997
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Managed non-credit office of 4 student employees and 3 state employees.
- Managed/monitored all bulk mailings of class brochures that went out every quarter.
- Managed entire hiring process of all of student workers in office from applications, to interview, on boarding paper work, keeping personnel files, scheduling, counseling and termination.
- Trained/supervised new employees
- Managed schedules for computer and Emeritus classes - scheduled classes by coordinating with professors/teachers of classes, prepared all handouts/equipment needed to hold class, processed payroll for teachers of classes.
- Handled incoming cash/credit for class registration and made deposits at end of day if needed
- Oversaw inventory and ordering supplies for office.
- Extensive customer service via phone and in person
Education
Bachelor of Arts - Human Resources Management
Wester Governors University
Pearl City, HI09.2026
Skills
- Client Services
- Talented client relations manager
- Patient care services coordination
- Scheduling services
- Patient care implementation
- Daily patient care
- Patient care coordination
- Client needs assessment
- Emotional care
- Following up with clients
- Communicating with client
- Building client relationships
- Use of MS Word, Excel, Power Point, scanning documents, saving documents
- Communications via email, phone, fax
Timeline
Dispatch
A1 Budget Plumbing
11.2019 - 09.2022
Staffing Coordinator
RCM Health Care Services, Inc.
07.2019 - 04.2022
Client Services Care Manager (REMOTELY)
HiGroup
03.2015 - 05.2019
After Hours Client Care Manager (REMOTELY)
Bayada Home Health
06.2006 - 04.2018
Admissions Evaluator
University Of Hawaii At Manoa
12.1997 - 12.2001
Office Manager
Honolulu Community College
08.1994 - 12.1997
Bachelor of Arts - Human Resources Management
Wester Governors University
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