Rochelle Oliveros
Philadelphia,PA
Summary
Driven professional with a strong work ethic and exceptional customer service skills, demonstrated across roles at Starbucks and beyond. Excelled in handling high-volume dining and maintaining dining area cleanliness, boosting overall productivity. Skilled in order management and quality control, significantly enhancing customer satisfaction and sales.
Overview
3
3
years of professional experience
Work History
Server
All About Events
02.2024 - Current
- Butlered food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Decorated and set up various types of events from birthday parties to weddings to corporate events
Barista
Starbucks
12.2022 - 08.2023
- Responsible for taking and making orders while providing good customer service
- clean work stations, counters, and dishes
- restock items such as cups and napkins, record inventory
- operate a cash register
- strong communication and problem-solving skills
- able to keep up with a fast-paced environment
Retail Sales Associate
Plato's Closet
06.2021 - 11.2021
- Organized inventory, stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Accommodated all types of customers and helped complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Service Associate
The Queen's Table
03.2021 - 07.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased sales by recommending certain products to customers
- Flexible and adaptable with varying responsibilities like cashiering, restocking, store maintenance,a nd closing operations
Server
Aneu Catering and Events
03.2021 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Packed large catering orders
Education
BBA - Finance
Temple University
Philadelphia, PA05.2027
High School Diploma -
Great Valley High School
Malvern, PA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Handling High-volume dining
- Dining area maintenance
- Order Management
- Quality Control
- Sales expertise
Timeline
Server
All About Events
02.2024 - Current
Barista
Starbucks
12.2022 - 08.2023
Retail Sales Associate
Plato's Closet
06.2021 - 11.2021
Customer Service Associate
The Queen's Table
03.2021 - 07.2021
Server
Aneu Catering and Events
03.2021 - 07.2021
BBA - Finance
Temple University
High School Diploma -
Great Valley High School
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