Rochelle Padgett
Service Associate
Aiken,SC
Summary
Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Customer Service Agent
Federal Express (FedEx)
Augusta, GA
4 2015 - 5 2023
- Train new hires on system functionality and process guidelines/procedures
- Coordinate training session registration for office staff
- Create monthly expense and billing reports for management
- Schedule and plan staff meetings
- Monitor staff certification expirations and renewals
- Review and approve Timecards
- Perform quality checks on office staff
- Record Retention
- Managed sensitive employee data
- Compile materials for inclusion in SOC 2 audit
- Gather and provide reports within a challenging time restraint
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Communicated with clients regarding account services, statements, and balances.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
Delivery Driver
Federal Express (FedEx)
Augusta, GA
07.2010 - 04.2015
- Managed pick-ups and deliveries for designated routes
- Provided additional support to other couriers that may need assistance finishing their route
- Provided customer service as well as developed relationships with customers to accurately represent FedEx
- Performed time sensitive deliveries and pickups for commercial clients in order to maintain supply chain.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
Tariff Classification Specialist
United Parcel Service-SCS
Aiken, SC
09.2006 - 07.2010
- Prepared documents for submission to US customs
- Added Taxes and duties to imported goods.
- Processed classification requests and consulted with employees, managers and appointing authorities.
- Reviewed existing classifications for consistency with current regulations, updating as necessary to maintain compliance standards.
- Increased productivity by automating routine tasks through the development of custom scripts and macros.
- Coordinated with international counterparts to align global classification strategies, promoting seamless integration across markets.
- Resolved discrepancies in classification data by conducting thorough investigations and consulting relevant sources as appropriate.
- Managed a database of classified information, maintaining accurate records and facilitating easy retrieval when needed.
Education
B.A. Liberal Arts - Early Childhood Education
Ashford University
San Diego, CA 01.2024 - 06.2024
Skills
Communication Skills
At FedEx, I served as the Head Local Hub Coordinator. As part of this role, I am responsible for coordinating the routes so that delivery drivers can reach their desired locations as efficiently as possible. Additionally, I am also responsible for scheduling and managing efficient redelivery options for all of our commercial business partners.
References
- Stephanie Simpkins, (803) 507- 0937
- Olando Hamlett, (803) 341- 5520
- Thomas Smith, (803) 989- 3374
Certification
Workkeys Applied Math
Timeline
B.A. Liberal Arts - Early Childhood Education
Ashford University
01.2024 - 06.2024
Delivery Driver
Federal Express (FedEx)
07.2010 - 04.2015
Tariff Classification Specialist
United Parcel Service-SCS
09.2006 - 07.2010
Customer Service Agent
Federal Express (FedEx)
4 2015 - 5 2023
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