Rochelle Pangelinan

• Assisted 24 colleagues and 3 supervisors with various administrative tasks, contributing to a positive work environment and improved team performance.
• Increased customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits to the office.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased parent retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for parents, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive child or family information with confidentiality, adhering to company privacy guidelines.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained confidentiality of sensitive data to protect child and business information.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Welcomed families with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved parent problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy families.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Managed a classroom with 14 2yr olds and maintained a 7:1, 14:2 ratio at all times
• Enhanced children''s emotional development through empathetic communication and active listening techniques.
• Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
• Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
• Developed strong relationships with parents through regular communication about their child''s progress and needs.
• Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
• Contributed to improved program quality by participating in professional development workshops and training sessions.
• Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
• Guided students through daily routines, instilling a sense of responsibility and independence within each child.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.

As a Team Manager, it was my duty to make sure families were well-informed of practice and game schedules.

• Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
• Made practice schedules, sent out notifications and checked participation of 24 team members, ages including 5-7 year olds.
• Consulted with head coach and other coaches to assess team structure and devise recruitment strategies.
• Scheduled and coordinated events and activities.
• Communicated clearly with parents using phone and text to stay on top of operations needs.
• Liaison between head coach and parents.
• Kept dugout neat and organized to ensure smooth transitions between innings.
• Coordinated a schedule for parents and assigned them snack days.

Provided excellent customer service to Military families, Service Members, and Veterans overseas.

• Collected transaction payments ranging from $5 to $500 and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Assisted customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Developed trusting relationships with customers by making personal connections.
• Taught and assisted teammates with sales-processing tasks to meet daily sales goals.
• Assessed customer needs to provide assistance and information on product features.
• Engaged customers in friendly, professional dialogue to determine needs.
• Worked with fellow sales team members to achieve group targets.