Rochelle Phillips
Morganton,NC
Summary
Dynamic Front Office Manager with a proven track record at Hampton Inn By Hilton, excelling in customer relations and workflow coordination. Spearheaded initiatives that enhanced operational efficiency and profitability, while fostering an environment of continuous improvement and team development. Bilingual with exceptional communication skills, adept at policy modification and decision-making, ensuring top-notch service delivery.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Hampton Inn By Hilton
2014.10 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head Start Teacher's Assistant
Head Start Program
2012.08 - 2014.06
- Graded and provided feedback on assignments.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teachers manage bus loading and unloading.
- Collaborated with instructors to develop engaging lesson plans.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Organized and detail-oriented with a strong work ethic.
Education
Certified Nursing Assistant - Medical Assisting
Mayland Community College
Spruce Pine, NC11.2011
High School Diploma -
Freedom High School
Morganton, NC06.2010
Skills
- Bilingual
- Oral and writing communication
- Policy and procedure modification
- Workflow Coordination
- Proposal Writing
- Records Management
- Decision-making capabilities
- Sales and Marketing
- Customer Relations
- Data Entry
- Effective Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Hampton Inn By Hilton
2014.10 - Current
Head Start Teacher's Assistant
Head Start Program
2012.08 - 2014.06
Certified Nursing Assistant - Medical Assisting
Mayland Community College
High School Diploma -
Freedom High School
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