Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rochelle Player

Glendale,AZ

Summary

Multi-talented Management Analyst with 10 years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.

Overview

12
12
years of professional experience

Work History

Management Analyst

City Of Richmond
Richmond , VA
08.2017 - 05.2024
  • Conducted data analysis, developed reports and presented findings to senior management.
  • Gathered and analyzed financial information to develop budgets and forecasts.
  • Assessed operational processes and identified areas of improvement.
  • Created action plans to improve efficiency and reduce costs.
  • Reviewed existing contracts and negotiated new agreements with vendors.
  • Identified opportunities for process automation through technology upgrades.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Assisted with month-end closing activities as needed.
  • Ensured proper authorization for all purchases made by the organization.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Developed processes and procedures related to accounts payable operations.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Managed vendor relationships through prompt communication of payment information.
  • Assisted with preparing journal entries related to accounts payable transactions.
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Addressed month-end closing functions for detailed reporting.
  • Designed and created weekly and monthly spending reports.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Verified, coded and entered invoices into accounting software.
  • Maintained accurate records of accounts payable and receivable transactions.
  • Processed payments to vendors via checks or electronic transfers.
  • Generated reports detailing accounts receivables status.
  • Developed relationships with vendors through regular communication over the phone or email.
  • Used accounting software to enter and post accounts receivable documents.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.

Customer Service Supervisor

City Of Richmond Richmond
Richmond, VA
04.2014 - 08.2018
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance..
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Monitored service desk ticket queues to facilitate timely response and resolution.
  • Created training manuals to resolve simple and complex customer issues.
  • Monitored phone calls to promote better service and provide feedback.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Interviewed, hired and trained staff to meet company objectives.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Created reports on daily, weekly, monthly basis related to customer service activities.

Collections Manager

Key Personnel
Richmond , VA
09.2012 - 02.2014
  • Developed procedures to ensure timely collection of payments from customers.

  • Resolved escalated disputes between customers and the company concerning collections matters.
  • Identified potential areas of improvement in collections process and implemented changes accordingly.
  • Trained new staff members on proper collection techniques, policies, and procedures.
  • Collaborated with legal department to initiate litigation against delinquent customers when necessary.
  • Drafted correspondence to debtors regarding their overdue accounts.
  • Conducted periodic audits of customer accounts for compliance purposes.
  • Implemented automated systems for tracking customer payments and sending reminders when needed.
  • Established relationships with key contacts at major clients' organizations.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Managed daily posting of payments to customer accounts.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Education

Bachelor of Science - Project Management

Post University
Waterbury, CT

Skills

  • Business process improvement
  • Client Relationship Management
  • Process Mapping
  • Policy analysis
  • Analytical Thinking
  • Attention to Detail
  • Self Motivation
  • Active Listening
  • Decision-Making
  • Problem-Solving
  • Team building
  • Team Collaboration
  • Adaptability
  • Adaptability and Flexibility
  • Written Communication
  • Professional Demeanor
  • Excellent Communication
  • Account Reconciliation
  • Invoice Processing
  • Variance Analysis

References

References available upon request.

Timeline

Management Analyst

City Of Richmond
08.2017 - 05.2024

Customer Service Supervisor

City Of Richmond Richmond
04.2014 - 08.2018

Collections Manager

Key Personnel
09.2012 - 02.2014

Bachelor of Science - Project Management

Post University

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Rochelle Player