Rochelle Ramon
Oak Lawn,IL
Summary
Detail-oriented medical coding and billing representative adept at collaborating with healthcare providers to enhance documentation and coding accuracy. Experienced in navigating complex healthcare regulations and maintaining compliance while delivering exceptional service and support in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Senior Billing & Coding Representative
Cigna-Evernorth Home-Based Care Solutions
05.2012 - 08.2025
- Collaborated with healthcare providers and physicians to improve documentation accuracy, leading to more efficient claims processing.
- Expedited the claims submission process by using electronic health record systems efficiently, reducing time spent on manual tasks.
- Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.
- Increased customer satisfaction by clearly explaining charges on bills and addressing concerns with patience and empathy.
- Maintained high accuracy rate on daily production of completed reviews.
- Reviewed and updated coding guidelines for CPT, CPT-11, ICD-10, and HCPCS to ensure compliance and improve coding accuracy.
Customer Service Representative
TCF National Bank
04.2010 - 05.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Handled escalated calls, achieving satisfactory resolutions for customers and aligning with company policies.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to strengthen product knowledge and improve customer service delivery.
Education
Phlebotomy Technician
National Healthcare Certification Organization
01-2024
Certified Professional Coder (CPC) Training
AAPC
01-2013
Skills
- Experienced with Epic, Nexgen, and Roundingwell systems
- Patient record evaluation
- Coding guidelines
- High-volume management
Timeline
Senior Billing & Coding Representative
Cigna-Evernorth Home-Based Care Solutions
05.2012 - 08.2025
Customer Service Representative
TCF National Bank
04.2010 - 05.2012
Phlebotomy Technician
National Healthcare Certification Organization
Certified Professional Coder (CPC) Training
AAPC