Rochelle Renee Jaen
Las Vegas,NV
Summary
Experienced with managing client relationships and coordinating project activities effectively. Utilizes strong communication skills to ensure client satisfaction and timely service delivery. Track record of problem-solving and adapting to dynamic needs in fast-paced environment.
Diligent Client Coordinator with proven ability to manage client relationships and coordinate project activities efficiently. Facilitated numerous successful client interactions, ensuring timely delivery of services and resolving issues promptly. Demonstrated expertise in communication and problem-solving to maintain high client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Client Coordinator and Enrollment Specialist
NIMA Institute
2022 - Current
- Coordinated client communications to ensure timely resolution of inquiries and issues.
- Managed scheduling and logistics for client appointments, enhancing operational efficiency.
- Supported project management by tracking deliverables and deadlines for multiple clients.
- Developed and maintained comprehensive client records in CRM systems for streamlined access.
- Implemented process improvements that increased response times for client requests.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Organized company events and conferences attended by clients while maintaining a professional image.
- Assisted in the development of marketing initiatives that increased brand awareness and generated new business opportunities.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
- Organized client appreciation events, strengthening client relationships.
- Increased client retention with personalized follow-up communications.
- Provided leadership, guidance and support to staff members.
- Processed student applications and maintained accurate enrollment records.
- Communicated program details effectively to prospective students and families.
- Coordinated outreach efforts to increase enrollment and engagement within targeted communities.
Reception Manager
The Birthday Suit
01.2017 - 2022
- Runs all reception and front desk aspects of a busy high end waxing boutique spa.
- Trained and supervised reception staff, fostering a collaborative work environment.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Enhanced customer service protocols, leading to improved client satisfaction levels.
- Resolved guest inquiries promptly, maintaining high standards of service excellence.
- Monitored inventory of office supplies, ensuring availability for daily operations.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Increased revenue through upselling spa services and amenities, promoting special offers, and encouraging repeat bookings.
Revenue Operations Coordinator Port and Shopping
Royal Media Partners
01.2014 - 01.2017
- Collaborate with external and internal stakeholders to design, develop and implement port shopping programs for luxury brand goods onboard all ships.
- Manage in-house production of advertising material.
- Record and generate daily sales reports and carry out related documentation for all departments.
- Communicate with staff, vendors, and managers to ensure up-to-date information about needs, goals, and strategies.
- Recognized for conceptualizing and creating innovative advertising strategies for luxury goods.
- Streamlined package delivery process from shopping guides on board ships.
- Successfully organized seasonal conferences in Alaska and the Caribbean.
Regional Retail Education Executive
The Drybar
01.2013 - 01.2014
- Mentored and coached retailers and salons staff on products and tools and conducted regular staff meetings for feedback and support.
- Updated industry and product knowledge by regularly attending trainings and seminars.
- Conceptualized and organized events and demonstrations for launch and marketing.
- Identified new clients and retained existing clients through superior client management.
- Developed and delivered sales and advertising strategies in alignment with client’s needs and requirements.
- Interacted frequently with customers to understand the pulse of the market.
- Managed inventory and placed orders as per requirement.
- Successfully launched a brand new exclusive line of products and tools for the organization.
- Ensured compliance with health safety and cleanliness standards.
- Recognized for building and managing core territory strategies and plans to ensure revenue growth and profitability.
Chanel Business Manager
Saks Fifth Avenue
01.2012 - 01.2013
- Conducted instore training and cluster training within designated territory.
- Provided managerial support to beauty department staff and facilitated hiring and staff scheduling.
- Planned and executed in-store events and beauty presentations in alignment with organization’s guidelines.
- Managed monthly revenue and budget reports, inventory and orders.
- Made crucial decisions to store stocks through meticulous and professional review of the products.
- Drove sales through exceptional instore visuals and events.
- Forged beneficial partnerships with store staff, management and key stakeholders.
- Successfully managed shipping volumes of over $18M.
- Resolved customer issues in a professional and prompt manner.
- Acknowledged for superior knowledge of company policies and programs and ensured staff compliance at all times.
Business Development Manager
Ole Henriksen
01.2008 - 01.2012
- Designed and developed training material and facilitated training to Sephora stores and spas.
- Provided guidance and expertise to market coordinators.
- Resolved all customer service related issues.
- Generated accurate and timely reports.
- Planned, organized and implemented events.
- Successfully implemented workshops and training sessions for groups of 50 participants all across the US including CA and HI.
- Considered as the ‘Go to’ resource for comprehensive expertise of the Asian markets.
Education and Development Specialist
Sephora
01.2003 - 01.2008
- Ideated and created training material for staff, trainers and management.
- Mentored and trained employees for basic Science of Sephora, Encore advanced level trainings and brand trainings.
- Recorded information to send in-depth reports to education department.
- Controlled and managed the hiring of all product experts.
- Conducted multiple successful workshops with about 100 participants across USA including Hawaii and Puerto Rico.
- Provided expert supervision to product experts.
Education
Bachelor of Art - Communications
Michigan State University
East Lansing, MISkills
- Strategic Marketing Initiatives
- Market Segmentation & Analysis
- 20 Years of Client Service
- Advertising & Product Promotions
- Reports and Records
- Retail Management
- Training and Development
- Account Management & Growth
- Channel Partner Relationships
- Social Media Marketing
- Process Planning and Implementation
- Store Inventory Management
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Exceptional communication
Additional Experience
Successfully worked as Business Manager at CHANEL and managed high volume specialty counter including local advertising, event coordinating, accounting, employee training, stock, sales, and makeup artistry.
Timeline
Reception Manager
The Birthday Suit
01.2017 - 2022
Revenue Operations Coordinator Port and Shopping
Royal Media Partners
01.2014 - 01.2017
Regional Retail Education Executive
The Drybar
01.2013 - 01.2014
Chanel Business Manager
Saks Fifth Avenue
01.2012 - 01.2013
Business Development Manager
Ole Henriksen
01.2008 - 01.2012
Education and Development Specialist
Sephora
01.2003 - 01.2008
Client Coordinator and Enrollment Specialist
NIMA Institute
2022 - Current
Bachelor of Art - Communications
Michigan State University
Similar Profiles
Sophie FanSophie Fan
Student Esthetician at NIMA Institute Student SpaStudent Esthetician at NIMA Institute Student Spa
Jessica FleisherJessica Fleisher
Student Aesthetician at NIMA Institute Of Medical AestheticsStudent Aesthetician at NIMA Institute Of Medical Aesthetics
Jennifer HargrovesJennifer Hargroves
Registered Dental Hygienist at Nima Foroutan DDS Family and Cosmetic DentistryRegistered Dental Hygienist at Nima Foroutan DDS Family and Cosmetic Dentistry
Denise BurseyDenise Bursey
Patient Care Coordinator at Aspire DermatologyPatient Care Coordinator at Aspire Dermatology
Sebastian ArellanesSebastian Arellanes
Varsity Wrestler at Sierra Vista High SchoolVarsity Wrestler at Sierra Vista High School