Rochelle Rich-Guzman
Cicero,IL
Summary
Healthcare professional with 15 years of management experience, specializing in leadership and operational excellence. Licensed Level 3 Registered Nurse and Certified Medical-Surgical Registered Nurse (CMSRN) with a focus on high-quality patient care and team development. Proven ability to enhance patient outcomes through strategic leadership and staff engagement initiatives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Loyola University Medical Center
Maywood, IL
02.2023 - Current
- Delivered comprehensive inpatient care for patients with complex comorbidities.
- Administered medications and monitored patient responses in fast-paced medical-surgical unit.
- Managed daily unit operations, including patient assignments and staff coordination as Charge Nurse.
- Collaborated with interdisciplinary teams to establish effective care plans.
- Led fall prevention initiatives to enhance patient safety across the unit.
- Facilitated New Graduate Residency Program to support onboarding processes.
- Supervised nursing staff to uphold high standards of patient care.
- Audited patient charts in real-time for accuracy and completeness.
- Provided essential guidance and expertise to other units, enhancing overall team performance.
Store Manager
Walgreens
Broadview, IL
08.2013 - 02.2023
- Conducted regular team meetings to develop action plans for exceeding sales targets.
- Organized staff schedules to ensure optimal coverage during peak hours.
- Identified operational issues and implemented process improvements for enhanced safety and productivity.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Managed payroll processes to ensure timely and accurate compensation for all employees.
- Managed the hiring, training, and performance evaluation of over 100 employees.
- Oversaw profit and loss management, optimizing labor scheduling and inventory control to ensure compliance with customer service standards.
- Oversaw operations for high-volume locations, ensuring efficiency in 24-hour and rural/urban stores.
Executive Store Manager
Walgreens
Chicago, IL
01.2003 - 08.2013
- Streamlined day-to-day operations, enhancing efficiency and customer satisfaction.
- Resolved customer issues promptly to maintain high service standards.
- Delegated tasks effectively while coordinating with department heads and management teams.
- Assisted workflow in pharmacy department by accurately entering and filling prescriptions.
- Managed pharmaceutical inventory through ordering, expediting, and restocking as necessary.
- Facilitated regular team meetings focused on performance metrics and improvement strategies.
- Organized meetings with senior management teams to align on operational goals.
- Structured HR consulting services to support clients during organizational changes.
Education
Master of Science - Nursing, Leadership and Administration
Capella University
Minnesota, MN08.2025
Bachelor of Science - Nursing
Loyola University
Downers Grove, IL12.2022
Bachelor of Science - Management & Leadership
Capella University
Minnesota, MN09.2017
Skills
- Clinical operations management
- Interdisciplinary team leadership
- Patient-centered care
- Budgeting and financial oversight
- Staff development and precepting
- Quality improvement
- Regulatory compliance
- Change management
- Communication and conflict resolution
- Shared governance
- Performance evaluation
- Facilitation techniques
Affiliations
- Academy of Medical-Surgical Nurses (AMSN), Member
- The National Society of Leadership and Success (NSLS), Member
Certification
- Certified Medical-Surgical Registered Nurse, MSNCB, 06/01/25
- Registered Nurse (RN), IDFPR 04/01/23
- Certified Pharmacy Technician (CPhT), PTCB, 02/01/11
References
References available upon request.
Timeline
Registered Nurse, Medical-Surgical Unit
Loyola University Medical Center
02.2023 - Current
Store Manager
Walgreens
08.2013 - 02.2023
Executive Store Manager
Walgreens
01.2003 - 08.2013
Master of Science - Nursing, Leadership and Administration
Capella University
Bachelor of Science - Nursing
Loyola University
Bachelor of Science - Management & Leadership
Capella University