Rochelle Richardson
Anoka,MN
Summary
Experienced event/catering manager with a proven track record of successfully overseeing the setup and execution of functions, meetings, and events. Cultivates and maintains productive relationships with both internal and external staff to drive collaborative efforts and ensure seamless execution. Demonstrates a commitment to guest satisfaction by embodying high hospitality standards and consistently delivering positive guest experiences. Known for being detail-oriented and a strong team player with exceptional organizational skills. Thrives in fast-paced environments and adept at handling multiple projects simultaneously while maintaining a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Event and Catering Manager/Coordinator
B. Cutters American Legion Post 102
2023.10 - Current
- Successfully managed diverse range of events including weddings, celebrations of life, and other special occasions, consistently exceeding client expectations.
- 10 + years of Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Achieved increased client retention rates by providing exceptional customer service throughout event planning process.
- Coordinated logistics for multiple events of 400+ guests simultaneously, maintaining seamless operations and timely execution.
- Reduced waste and optimized resource use by introducing efficient inventory management practices.
- Collaborated with clients to understand their vision, translating it into memorable events that exceeded expectations.
- Gathered and organized materials to support operations.
- Handled catering scheduling, ordered food and planned events.
Senior Banquet Captain
Doubletree By Hilton
2021.01 - 2023.08
- Coordinated large-scale 500+ guest banquet events, ensuring seamless execution by effectively managing event staff of 25 or more.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction..
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Supported needs of 25 - person wait staff who attended to specific needs of countless customers while executing an event.
BANQUET CAPTAIN
D'AMICO AND SONS CATERING
2019.05 - 2021.10
- Setting up tables according to event mapping
- Set 20+ tables with complete dinner dishware, oversaw server and quality checked server tasks
- Oversaw event break down after events completed
- Maintained schedule to assure event ran smoothly and as scheduled
- Assigned servers sections and helped as needed to deliver food and drinks professionally in a fast-paced environment
- Walk through every step of the event to assure quality of service in each section
- Trained serving staff as needed to ensure the best experience for customers and guests.
Education
ASSOCIATES DEGREE - Psychology
ANOKA RAMSEY COMMUNITY COLLEGE
Minnesota 06.2010
HIGH SCHOOL DIPLOMA -
BLAINE HIGH SCHOOL
Blaine, MN06.2007
Skills
- Goal oriented
- Fast learner
- Does well under pressure
- Loves working in fast-paced environments
- Takes direction well
- Event planning proficiency
- Hospitality industry specialist
- Meticulous Event Coordination
- Problem-Solving
- Reliable and Responsible
Certification
- servsafe certified (Food & Alcohol) - 2023
- TIPS certified - 2023
- CPCE (certified professional in Catering and Events) Certified - 2022
Timeline
Event and Catering Manager/Coordinator
B. Cutters American Legion Post 102
2023.10 - Current
Senior Banquet Captain
Doubletree By Hilton
2021.01 - 2023.08
BANQUET CAPTAIN
D'AMICO AND SONS CATERING
2019.05 - 2021.10
ASSOCIATES DEGREE - Psychology
ANOKA RAMSEY COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
BLAINE HIGH SCHOOL
- servsafe certified (Food & Alcohol) - 2023
- TIPS certified - 2023
- CPCE (certified professional in Catering and Events) Certified - 2022
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