Rochelle Robertson
Laveen,AZ
Summary
Proficient in management and training, with a track record of establishing a supportive and safe work environment. Expertise in enhancing team accuracy and efficiency, aligned with organizational objectives. Focused on facilitating growth and development within a dynamic company.
Overview
1
1
Certificate
34
34
years of professional experience
Work History
Operation Controller Dispatcher/Supervisor
Transdev Inc.
08.2020 - Current
- Supervised and coordinated daily transit routes.
- Respond to and investigate complaints and accidents from the general public regarding transit.
- Dispatcher coordinating with City of Phoenix, local police, and other transit agencies to promote safety and compliance.
- Quality control and problem solving in high stress situations.
- Assistance operators in the event of emergency and vehicle malfunction.
Operation Supervisor
First Transit
07.2017 - 08.2020
- Monitor work activities to ensure compliance with established federal and state and city laws and regulations.
- Oversee work staff while staying in compliance with federal ADA American with Disabilities Act.
- Conduct touch points with employees.
- Monitors timesheet changes; assigned work activities and projects.
- Remove and repair fare box vaults to prepare for service.
- Driver performance evaluations.
- Created and maintained a safe, positive, and productive work environment.
Operation Manager
Arrow Stage Lines Busco Inc.
11.2014 - 07.2017
- Hiring managers monitor KPIs (key performance indicators).
- Maintains inventory of thirty five, half of a million dollars luxury coaches, relay vehicles.
- Schedule and inform drivers of upcoming events i.e., training session, meetings.
- Dispatcher for over fifty employees on a paperless log system.
- Responsible for report writing and reporting daily activities to GM.
- Responsible for 24 hours dispatch phone.
- Coordinate with Maintenance for availability of equipment.
- Audit charter envelopes from finished runs for any violations.
- Notification to drivers of licenses and DOT physical, random drug testing.
- Fast and effective decision maker, coordinated with other locations for dispatching.
- Maintain Zonar GPS system for HOS
- Monitor employees expense reports, logistics and audits.
- Customer Service complaints and resolutions
- Responsible for performance evaluations, disciplines and termination.
Coach Operator
Jampolsky Holdings INC
07.2013 - 11.2014
- Driving 40, to 65 foot coach buses for high-end clients.
- Numerous excursions performed in a safe manner.
Veolia Transportation
11.2009 - 07.2013
Dispatcher, Transit Operation Supervisor
Veolia Transportation
06.2006 - 11.2009
- Maintained system bookkeeping and timekeeping.
- Monitor schedules for coach operators.
- Payroll management.
- Issues work assignment.
- Monitor fix route on road.
- Evaluation coach operators.
- Issues discipline on write up.
- Strong data entry skills.
- Conduct investigations for accidents.
- Monitor Zona systems HOS.
Acting Safety and Training Manager, Safety & Training Supervisor
Veolia Transportation
06.2005 - 11.2009
- Conducted panel interviews, Progress Disciplined, Operator Refresher Training.
- Workmen compensation cases.
- Maintain Time cards ensured the swift resolution for training supervisors, students and operators.
- Conduct safety meetings in compliance with company policies.
- PowerPoint Presentation, SpreadSheets.
- Exemplified the C.D.L testing and training program, Third Party Tester.
- Customer Service Management, Resolution with Customer complaints.
- Drive camera coach, Accident points assessment.
- Random Drug and Alcohol Testing.
- Introduced training programs that enhanced employee performance and helped to build a motivated workforce.
- Going for Green Trainer, Customer awareness.
- Demonstrated and promoted positive attitude between customers and operators.
- Familiar with osha logs and regulations
School Bus Operator
Denver Public Schools
07.2001 - 06.2005
- Maintain a schedule for students and on a fixed route.
- Drove with special needs children (ADA)
- Numerous excursions performed in a safe manner.
Supervisor, Data Entry Trainer
Electronic Data Systems
03.1992 - 06.2001
- Trained new employees in data entry.
- Maintain payroll and schedules for forty-five and plus employees.
- Conduct panel interviews.
- Responsible for large amounts of currency.
- Accounts payable and receivable.
- Customer complaints and solutions.
- Check run preparation.
Education
VMAP- 003 Step up to Managing People, 101 Leadership, 102 Positively Affecting Performance
Diversity Class, Customer relation and you class, Management Skills Class
Business Management - ACBA
Stevenson College
07-2013
Art of Accounting - undefined
Los Angeles Southwest College
09-1988
High School Diploma - undefined
Mc- Hill High
06-1986
Skills
Service management expertise
Staff training and mentoring
Regulatory adherence
Effective communication skills
Front-end operations management
Workers' compensation and OSHA oversight
Coaching and public speaking
Proficiency in Microsoft Office Suite
Leadership in teams
10-key data entry skills
Safety protocols and accident prevention
Problem-solving abilities
Organizational efficiency
Accounting management
Fixed asset management
Bookkeeping
Account reconciliation
Budget preparation
Accounts receivable management
Team oversight
Risk management
Internal controls development
Internal control management
Data tracking
Policy planning
Attention to detail
Organizational skills
Teamwork and collaboration
Analytical thinking
Problem-solving
Multitasking Abilities
Multitasking
Time management
Relationship building
Interpersonal communication
Reporting oversight
Task prioritization
Team building
Active listening
Excellent communication
Written communication
Procurement management
Teamwork
Reliability
Team collaboration
Certification
- State of Colorado Third Party Tester
- Certified Going for Green trainer (customer services)
- Certified Veolia Supervisor and Employee Trainer
- Certified Step up to Managing People
- Certified Leadership
- Certified Positively Affecting Performance
Timeline
Operation Controller Dispatcher/Supervisor
Transdev Inc.
08.2020 - Current
Operation Supervisor
First Transit
07.2017 - 08.2020
Operation Manager
Arrow Stage Lines Busco Inc.
11.2014 - 07.2017
Coach Operator
Jampolsky Holdings INC
07.2013 - 11.2014
Veolia Transportation
11.2009 - 07.2013
Dispatcher, Transit Operation Supervisor
Veolia Transportation
06.2006 - 11.2009
Acting Safety and Training Manager, Safety & Training Supervisor
Veolia Transportation
06.2005 - 11.2009
School Bus Operator
Denver Public Schools
07.2001 - 06.2005
Supervisor, Data Entry Trainer
Electronic Data Systems
03.1992 - 06.2001
VMAP- 003 Step up to Managing People, 101 Leadership, 102 Positively Affecting Performance
Diversity Class, Customer relation and you class, Management Skills Class
Business Management - ACBA
Stevenson College
Art of Accounting - undefined
Los Angeles Southwest College
High School Diploma - undefined
Mc- Hill High
Awards Received
Attendance Awards, Work Excellent Awards