Rochelle Robinson
Detroit,MI
Summary
Resourceful operations leader experienced in monitoring the daily operations of any company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
35
35
years of professional experience
Work History
District Director of Operations
Detroit Academy Of Arts & Sciences
09.2006 - Current
- Supports educational growth through strategic planning and process development.
- Meet school service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined School processes and procedures while enhancing student achievement.
- Make decisions with broad and positive impact on security management operations.
- 7 years of managing food service program through various vendors, work directly with vendor to ensure quality meals for our children, attends all professional development courses to help me to better serve out children.
- Work with community vendors to provide healthy snacks, fruits and vegetables to our after-school programs.
- Built community recourse room to provide our families with information to better service their children.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Restaurant General Manager
Iridescence
04.1998 - 05.2008
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Maintained facility and grounds to present positive image.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Food Service Manager
Big Boys Restaurant
05.1988 - 03.2003
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
Education
Bachelor of Arts - Business Administrtion
Eastern Michigan University
Ypsilanti, MI05.1983
Associate of Arts - Criminal Justice
Wayne County Community College District
Detroit, MI06.1981
Skills
- Effective Communication
- Joint Ventures
- Managing any Food Service Department
- Team Bonding
- Managing Transportation
- Crisis Management
- Effective leader
- Inventory management
- Relationship building
Timeline
District Director of Operations
Detroit Academy Of Arts & Sciences
09.2006 - Current
Restaurant General Manager
Iridescence
04.1998 - 05.2008
Food Service Manager
Big Boys Restaurant
05.1988 - 03.2003
Bachelor of Arts - Business Administrtion
Eastern Michigan University
Associate of Arts - Criminal Justice
Wayne County Community College District
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