Rochelle Rodriguez
Brooklyn,New York
Summary
Results-driven Operations Professional with over 7 years of experience in the apparel industry, specializing in process optimization and cross-functional collaboration. Adept at leveraging Excel skills to streamline operations, improve on-time delivery, and enhance overall customer satisfaction. Recognized for proactive problem-solving, exceptional communication, and building strong client relationships that drive operational efficiency and business success. Committed to leveraging operational expertise to drive innovation, process improvement, and growth within dynamic, fast-paced teams. Quick to adapt to new technologies and processes, with a passion for continuous learning and navigating change to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Customer Operations Representative
Bernard Chaus Inc, BCI Brands
New York, NY
02.2022 - 12.2024
- Reviewed the open order detail report daily on a created pivot table to help process orders by identifying discrepancies and partnering with sales for rectification.
- Liaised with the Sales, Production, and Logistics teams regarding the status of orders, production, and inbound shipments.
- Managed start dates, ship dates, and cancel dates; obtained extensions if needed to ensure on-time and completed delivery to all accounts.
- Partnered with Logistics, Production, and Warehouses (3PL) to maintain an accurate, real-time understanding of inventory levels in order to successfully fulfill orders.
- Completed transfers to fill orders where necessary.
- Dropped pick tickets on all available units, per style, to the assigned warehouse.
- Allocated and force-picked tickets on merchandise that is in transit to expedite the shipment upon its arrival at the assigned warehouse.
- Invoiced POE purchase orders.
- Processed 860 seconds when needed.
Account Support Representative
United Legwear and Apparel Co.
New York, NY
01.2021 - 02.2022
- Reviewed order details to ensure accuracy against the vendor agreement and identifying pre-ticketing or special handling needs.
- Removed order holds: verified if shortages were valid, and reported shortages to the account manager.
- Completed and submitted forms for inventory adjustments, re-ticketing, and special packaging.
- Resolved order and inventory discrepancies by investigating data and history, identified alternate means for filling orders, and escalated to the Account Executive/management.
- Developed and maintained working relationships with stores, accounts/buyers, and contacts.
- Ran sales reports as needed (open orders, invoiced orders).
- Liaised between sales, customer service, buyers, and four different distribution centers to relay information needed for order resolution.
Sales Operations Associate
Haddad Brands
New York, NY
05.2018 - 04.2020
- Acted as a liaison between the customer operations staff in NJ and the NY-based sales group to resolve order issues.
- Conducted an initial review of the Order Detail Checklist for accuracy and content, and facilitated with sales for modifications needed to move forward with processing.
- Worked one-on-one with sales for order issue intake and resolution.
- Supported system order entry via the web system and/or manual processing.
- Ran order reports to collect order confirmations, to chase orders, and to follow up.
- Communicated necessary maintenance with KAS/OPS.
- Created pivot tables for Open Order reporting daily.
- Responded to and addressed the warehouse, buyers, and sales team regarding shipping and order inquiries.
Store Operations Coordinator/Support
New York and Company
New York, NY
04.2014 - 05.2018
- Issued refunds for canceled eCommerce/in-store orders onto Gift Cards/Merchandise Cards via OSI/SVS.
- Partnered with Sales Audit, CRM, and B.O.A. to ensure that customers' personal accounts were credited.
- Resolved e-commerce and in-store order issues, PayPal refunds, PLCC payments, receipt discrepancies, etc.
- Provided partnership for field leaders and e-commerce, with resolution of escalated customer matters.
- Liaised between store managers and the insurance company regarding injuries that customers incurred at the stores.
- Addressed customers' inquiries and complaints sent over via email, social media, and mail.
- Partnered with IT to enhance the software and programs used by the team.
Store Operations Coordinator/ Relate
New York and Company
New York, NY
11.2012 - 05.2014
- Collaborated with Chain, Outlet, and Ecommerce planners to ensure 100% accuracy on promotional changes.
- Created and entered promotions into Relate Micros Retail CRM with precision.
- Ensured all promotional changes were tested in the store lab.
- Set up communications in task management for store sign-off daily.
- Provided support to store field managers on all issues, from store repair tickets to customer service.
- Partnered with the Marketing team on coupons, handouts, in-store marketing, and visual documents to ensure successful execution by all stores.
Education
Associate of Applied Science - Fashion Design and Merchandising
Katherine Gibbs School
Skills
- Systems and Tools Expertise (Order Management Systems, Excel, Relate Micros CRM, Exenta)
- Client relations, cross-functional collaboration, and communication (account management, 3PL liaison, buyer, and sales)
- Logistics and Shipment Coordination (Inbound Shipments, Shipment Scheduling, Tracking)
- Sales Support and Coordination (Sales Order Entry, Sales Report Generation, Account Support)
- Detail-Oriented Approach
- Time Management and Organization
- Order Fulfillment Coordination
- Data Analysis and Reporting
- Problem-Solving and Issue Resolution
- E-commerce Operations
- Bilingual in Spanish
Timeline
Customer Operations Representative
Bernard Chaus Inc, BCI Brands
02.2022 - 12.2024
Account Support Representative
United Legwear and Apparel Co.
01.2021 - 02.2022
Sales Operations Associate
Haddad Brands
05.2018 - 04.2020
Store Operations Coordinator/Support
New York and Company
04.2014 - 05.2018
Store Operations Coordinator/ Relate
New York and Company
11.2012 - 05.2014
Associate of Applied Science - Fashion Design and Merchandising
Katherine Gibbs School
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