Rochelle Roman
New York,NY
Summary
Dedicated health care administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the health care organization.
Overview
30
30
years of professional experience
Work History
Practice Supervisor
Mount Sinai Health System
02.2024 - Current
- Improved operational efficiency through regular review of processes, identifying areas for improvement and implementing necessary changes.
- Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
- Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Oversaw clinical staff training programs to maintain high professional standards and ensure continuous improvement of skills.
- Organized community outreach events promoting preventative care measures, increasing awareness about available services in the area.
- Implemented a successful employee retention strategy by addressing job satisfaction concerns and recognizing staff achievements regularly.
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
Practice Manager
Montefiore Medical Center Moses Division
04.2023 - 10.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with clinical and administrative leadership on business decisions.
- Created and implemented organizational policies and procedures.
- Provided supervision and management to team of support personnel.
Administrative Coordinator
Mt. Sinai
07.2021 - 08.2022
- Prepared detailed documents and reports in adherence administrative processes.
- Coordinated flights, ground transportation and hotel accommodations.
- Coordinated several meetings per day/week by reserving conference rooms and sending electronic meeting invitations to participants.
- Recorded and transcribed meeting minutes for management's records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Managed physician professional, academic, and clinical calendars.
Office Coordinator
NYU Medical Center
06.2008 - 07.2021
- Answered and managed incoming and outgoing calls for 10 physicians while recording accurate messages for distribution to office staff.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Scheduled, rescheduled and cancelled appointments and procedures for patients.
- Maintained office and medical supplies inventory by checking stock and ordering new supplies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
Hospital Corpsman Second Class
US Navy
02.1995 - 09.2005
- Managed the Patient Administration Department to include outpatient/inpatient records, medical evacuation, admissions, birth registration, and outpatient procedures.
- Rendered emergency medical treatment and administered immunization programs.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Supported medical staff in providing patient care in high-demand hospital environment.
Education
Master of Science - Health Care Administration
Utica College
Utica, NY12.2018
Bachelor of Arts - History
Baruch College of The City University of New York
New York, NY06.2012
Skills
- Staff Training
- High-Pressure Environments
- Process Improvement Strategies
- Staff Management
- Microsoft Office Expertise
- Proficiency in EMR such as EPIC
- Multidisciplinary Collaboration
- Leadership
- Physician support
- Analytical and Critical Thinking
- Organization and Time Management
- Calendar Management
Timeline
Practice Supervisor
Mount Sinai Health System
02.2024 - Current
Practice Manager
Montefiore Medical Center Moses Division
04.2023 - 10.2023
Administrative Coordinator
Mt. Sinai
07.2021 - 08.2022
Office Coordinator
NYU Medical Center
06.2008 - 07.2021
Hospital Corpsman Second Class
US Navy
02.1995 - 09.2005
Master of Science - Health Care Administration
Utica College
Bachelor of Arts - History
Baruch College of The City University of New York
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