Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Russell

Lake Forest,CA

Summary

Multi-skilled individual with experience in retail, automotive body installation, and dog training. They are dedicated to providing exceptional customer service and are always willing to take on additional responsibilities to support team goals. Whether working independently or as part of a dynamic team, they consistently demonstrate a people-oriented and friendly demeanor. Therefore, they would be an ideal candidate for any position that requires a combination of strong interpersonal skills and a diverse set of practical abilities.They Possess versatile skill sets in multiple industries, including retail, automotive body installation, and dog training. They are committed to providing exceptional customer service, and are always willing to take on additional responsibilities to support team goals. Whether working independently or as part of a dynamic team, they consistently demonstrate a people-oriented and friendly demeanor. For these reasons, they would make an ideal candidate for any position that requires a combination of strong interpersonal skills and a diverse set of practical abilities.

Overview

6
6
years of professional experience

Work History

Automotive Body Technician

Rpm Tesla
06.2023 - 09.2023
    • Improved customer satisfaction by efficiently diagnosing and repairing various automotive body issues.
    • Enhanced workshop productivity by maintaining a clean and organized work environment.
    • Reduced repair timeframes by utilizing advanced tools and techniques for faster, more accurate repairs.
    • Increased repeat business with excellent communication skills, keeping customers informed throughout the repair process.
    • Contributed to a safe work environment by adhering to safety protocols and properly handling hazardous materials.
    • Collaborated with team members to streamline repair processes and improve overall shop efficiency.
    • Ensured optimal performance of equipment through routine calibration checks and proper maintenance procedures followed promptly.
    • Established trust with customers and coworkers by maintaining a high level of professionalism, ethics, and integrity in all interactions.
    • Maximized use of available workspace by efficiently organizing tools, equipment, and vehicles within the shop area.
    • Reassembled and replaced parts to complete body repairs.
    • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
    • Applied finishing techniques to enhance quality and appearance of repairs.
    • Inspected vehicles to identify and document repair needs.
    • Followed standard operating procedures to achieve consistent quality of work.
    • Inspected new parts and areas of repair to verify correctness and quality.
    • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
    • Enforced compliance with safety regulations when operating equipment.
    • Tested and adjusted newly repaired vehicles to verify proper function.
    • Replaced and repaired vehicle parts according to work order instructions.
    • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
    • Inspected completed repairs for accuracy, quality and safety.
    • Installed interior and exterior trim, including moldings and emblems.
    • Applied sealants, caulks and rust preventatives to protect body and paint.
    • Replaced glass, headlights and other lighting and electrical components.

Cashier

Dollar Tree Stores
04.2023 - 08.2023
    • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
    • Streamlined checkout process for increased efficiency and reduced waiting times.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
    • Ensured compliance with company policies and procedures while processing transactions efficiently.
    • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
    • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
    • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
    • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
    • Built relationships with customers to encourage repeat business.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Restocked and organized merchandise in front lanes.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Handled cash with high accuracy and took care to check bills for fraud.
    • Learned duties for various positions and provided backup at key times.
    • Processed refunds and exchanges in accordance with company policy.

Retail Associate

TJX Companies Inc, HomeGoods
09.2019 - 01.2020
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
  • Maintained a friendly, outgoing, and customer-focused demeanor while on the sales floor.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.

Retail Merchandiser

Resource Plus Inc
03.2019 - 06.2019
  • Displayed appropriate signage for products and sales promotions to inform customers of best deals.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Communicated and coordinated execution of planograms with store management.
  • Drove sales by developing engaging displays in high-traffic store areas.
  • Leveraged knowledge of customers and market trends to successfully market and display products.
  • Displayed promotional material such as signs and banners.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.

Retail Reset Merchandiser

Survey.Com
05.2017 - 10.2018
  • Performed work according to project schedules and high quality standards.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Checked display cases and restocked or faced products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Evaluated program objectives and processed related regulations to complete thorough audits.
  • Created written reports and oral presentations based on compiled data to communicate audit results to upper management.

Education

money management

Elite Academic Academy
Lake Forest California
3 2020

Skills

  • Customer service
  • Proficient with planograms and schematics
  • Loss prevention
  • Product displays
  • Resolution-oriented
  • Inventory replenishment
  • Merchandise stocking
  • Display design
  • Parts Replacement
  • Specialty Parts Replacement
  • Quality control
  • Vehicle disassembly
  • Continuous learning
  • Customer Support
  • Merchandise Restocking
  • POS Terminal Operation
  • Stock replenishment
  • Brand representation
  • Clicker training proficiency
  • Canine nutrition understanding
  • Continuing education in dog training
  • Canine first aid knowledge
  • Positive reinforcement techniques
  • Off-leash training

Timeline

Automotive Body Technician

Rpm Tesla
06.2023 - 09.2023

Cashier

Dollar Tree Stores
04.2023 - 08.2023

Retail Associate

TJX Companies Inc, HomeGoods
09.2019 - 01.2020

Retail Merchandiser

Resource Plus Inc
03.2019 - 06.2019

Retail Reset Merchandiser

Survey.Com
05.2017 - 10.2018

money management

Elite Academic Academy

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Rochelle Russell