Rochelle Scharrer
McKean,PA
Summary
Detail-oriented Senior Clerk adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication and interpersonal abilities. Liaises with colleagues and builds rapport with customers to maximize satisfaction.
Overview
38
38
years of professional experience
Work History
Senior Clerk
City Of Erie
03.2019 - Current
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Generated invoices upon receipt of billing information and tracked collection progress for monthly maintenance and fuel use.
- Maintained accurate financial records by regularly reconciling accounts payable/receivable transactions.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated travel arrangements for staff members.
- Placed supply orders and restocked office items.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Documented equipment transfers and sales details for accurate record keeping.
- Tracked Active/Inactive vehicles and equipment within the City of Erie for supervisors.
Permit Technician
City Of Erie
03.2016 - 03.2019
- Processed permit applications and plans for building, electrical, plumbing permits for commercial, residential, daycare, signs, temporary use and fences.
- Assisted citizens/customers of the department in a friendly, courteous, profession manner.
- Received and distributed requests for building and electrical inspections.
- Assisted the Licensing Coordinator with renewals for journeymen, apprentices and master plumbers.
- Interacted with customers by phone, email, or in-person to provide information.
Teller Treasurer's Office
City Of Erie
09.2014 - 03.2016
- Collected real estate, property and school tax.
- Processed payments for all city departments.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Customer, attorney and mortgage company liaison regarding tax due dates, discount dates, penalty charges and account histories
- Accept tax payment: cash, check and credit card via teller window and mail.
- Maintained accurate records, files and reports.
Executive Assistant to Mayor Sinnott
City Of Erie
04.2013 - 09.2014
- Performed varied responsible and confidential assignments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Filed paperwork and organized computer-based information.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Prepared reports and prepared materials for regular and special meetings.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled payroll processing tasks accurately.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Distributed event surveys (Celebrate Erie) to gather feedback and assess event success.
Executive Assistant/Volunteer Coordinator
Mercy Center For Women
04.2008 - 04.2013
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Handled confidential and sensitive information with discretion and tact.
- Oversaw appointment scheduling coordination
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Coordinated individual duties after careful evaluation of each volunteer's skill level and knowledge.
- Managed and tracked volunteer hours and progress to support accurate documentation.
IT Assistant
General McLane School District
10.1997 - 04.2008
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Various other duties within the district as needed- Nurse Assistant, Office Assistant, Study Hall Monitor, Hearing Impaired Classroom.
- Monitored students in computer lab to enforce proper use of resources.
Dialysis Technician
Renal Care Of Erie
06.1986 - 12.1996
- Responsible for assembling and maintaining dialysis machines, monitoring patients undergoing dialysis treatment.
- Consulted with head nurse and doctors about tests and testing results.
- Utilized medical software to document and track patient progress.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Verified patients' identification for proper sample collection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Education
High School Diploma -
Youngsville High School
Youngsville, PA06.1984
Skills
- MS Office Suite
- NAPATracs
- FuelServe
- FinancePlus
- Pentamation
- QuickBooks
- File and database management
- Accounts Payable and Receivable
- Expense Reporting
- Recordkeeping expertise
- Database entry
Volunteer Work/Activities
McKean Community Day volunteer/coordinator 2018-current
CelebrateErie 2013-2015
General McLane wrestling parent volunteer 1994-2011
Timeline
Senior Clerk
City Of Erie
03.2019 - Current
Permit Technician
City Of Erie
03.2016 - 03.2019
Teller Treasurer's Office
City Of Erie
09.2014 - 03.2016
Executive Assistant to Mayor Sinnott
City Of Erie
04.2013 - 09.2014
Executive Assistant/Volunteer Coordinator
Mercy Center For Women
04.2008 - 04.2013
IT Assistant
General McLane School District
10.1997 - 04.2008
Dialysis Technician
Renal Care Of Erie
06.1986 - 12.1996
High School Diploma -
Youngsville High School
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