Rochelle Schmitt
Manitowoc ,WI
Summary
Adept at enhancing quality processes and mentoring teams, I significantly improved QA strategies at Riverside Foods. Leveraging skills in data analysis and training, I fostered a culture of excellence and compliance. My leadership at Wendy’s and Hardees drove operational efficiency, boosting customer satisfaction and financial performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
QA Technician
Riverside Foods
Two Rivers, WI
04.2022 - 01.2025
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
General Manager
Wendys Restaurant
Manitowoc, WI
10.2021 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant Manager
Wendy’s
Manitowoc, WI
10.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Hardees Resturamt
Wausau, WI
02.2003 - 08.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
LTC
Manitowoc, WI06.1997
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Certification
Prior ServSafe certification to expire in 2025
Familiarity with food defense, Ecolab,
Timeline
QA Technician
Riverside Foods
04.2022 - 01.2025
General Manager
Wendys Restaurant
10.2021 - 04.2022
Assistant Manager
Wendy’s
10.2019 - 04.2022
Assistant Manager
Hardees Resturamt
02.2003 - 08.2006
GED -
LTC