Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Schutte

The Colony,TX

Summary

Innovative leader, with over 20 years’ experience in multiple behavioral health settings. Excellent strategic, operational management and clinical skills. Dedicated to improving, expanding, and providing access to quality patient care. Compassionate, creative, dedicated, experienced, and determined leader. Focused on developing teams, quality performance and clinical operations. Eager to bring talent and expertise to growing organization.

Overview

25
25
years of professional experience

Work History

Chief Clinical Officer

Reflections Lifestyle Center
07.2021 - Current
  • Key leader in establishing and opening the first Reflections Lifestyle Center
  • Provide leadership and oversight to the assessment, UR, and therapy departments
  • Recruit, hire, train and supervise assessment, UR, and PHP and IOP therapy staff
  • Program development including development of a mental health curriculum to incorporate Lifestyle Medicine principles
  • Manage clinic performance, patient satisfaction and quality improvement- implementing changes in real time to improve patient quality, care, and safety
  • Provide clinical and licensure supervision to student interns and associates
  • Market clinical services and build community partnerships and referrals
  • Develop and maintain the EMR- created forms/templates to meet SUD and TJC requirements
  • Develop policies and procedures to align with regulatory requirements
  • Supported leadership team in obtaining TJC accreditation in 3 months after opening the clinic
  • Support leadership in strategic planning and implementation
  • Promote staff and patient health and wellness utilizing the Lifestyle Medicine principles

Clinical Director

Ellie Mental Health
02.2023 - Current
  • Build high performing clinical team
  • Recruit, hire, train, retain clinical team
  • Oversee clinical quality
  • Provide clinical oversight and supervision
  • Responsible for productivity
  • Collaborate with external stakeholders and referral sources

Director

Outpatient Services/Changes McKinney
11.2017 - 06.2021
  • Managed day to day clinical, administrative, and strategic operations for the outpatient facility
  • Provided oversight of all clinical treatment programs from intake, assessment to program
  • Facilitated clinical integration and continuity of care
  • Assured high quality clinical care was provided to patients
  • Hired, trained, mentored, and supervised clinical and administrative staff-ensuring staff ratios
  • Led the organization in achieving a 3-year CARF accreditation
  • Prepared and participated in regulatory site surveys- HHSC, SUD, CARF, JC
  • Developed and implemented strategic, risk, cultural diversity, and accessibility plans
  • Coordinated performance and continuous quality improvement activities and reporting
  • Developed performance indicators and maintained quality improvement focus
  • Participated in the patient advocate and complaint resolution process
  • Conducted assessments, individual, group therapy, and UR
  • Developed and maintained relationships with community partners and referral sources
  • Tracked risk management indicators and facilitated risk management committee meetings
  • Completed quarterly Board of Directors reports and co-facilitated the Board Meeting
  • Managed staff productivity and program census for 6 service lines
  • Provided oversight and support to the business office for revenue cycle management

Operations Manager

Metrocare Services
10.2014 - 11.2017
  • Provided administrative, operational, and clinical oversight to 4 outpatient clinics and 5 intensive outpatient service managers (Wraparound, YES Waiver, Therapeutic Day Treatment)
  • Hired, trained, and developed managers
  • Provided direct supervision to clinical managers
  • Developed, implemented processes, and analyzed program outcomes
  • Managed personnel issues
  • Worked collaboratively with community stakeholders
  • Participant of the team that led the organization to CARF accreditation
  • Project lead for the Dallas County System of Care
  • Completed the request for proposal to develop 2 new programs at the organization-YES Waiver and Wraparound Services
  • Request was granted.

Clinical Manager IV

METROCARE SERVICES
08.2014 - 10.2014
  • Managed the day-to-day operation of the clinic
  • Hired, trained, and developed clinic staff
  • Ensured clinic routinely maintained productivity benchmarks
  • Ensured clinic complied with agency metric protocols
  • Fostered an environment of continuous quality improvement
  • Achieved monthly metrics to ensure financial stability of the clinic

Community Based Program Manager

Crider Health Center
10.2006 - 07.2014

Based Program Supervisor

Intensive Community
09.2005 - 10.2006

Intensive Program Care Coordinator

Washington University School of Medicine
11.2003 - 09.2005

Research Assistant

10.1998 - 11.2003

Education

Master of Arts - Child and Family Therapy

SAINT LOUIS UNIVERSITY
2003

Bachelor of Arts - Psychology and Sociology

MARYVILLE UNIVERSITY
1999

Skills

  • Leadership
  • Quality Assurance
  • Clinical Operations
  • Recruitment and Retention
  • Influencer
  • Employee Performance Evaluations

Timeline

Clinical Director

Ellie Mental Health
02.2023 - Current

Chief Clinical Officer

Reflections Lifestyle Center
07.2021 - Current

Director

Outpatient Services/Changes McKinney
11.2017 - 06.2021

Operations Manager

Metrocare Services
10.2014 - 11.2017

Clinical Manager IV

METROCARE SERVICES
08.2014 - 10.2014

Community Based Program Manager

Crider Health Center
10.2006 - 07.2014

Based Program Supervisor

Intensive Community
09.2005 - 10.2006

Intensive Program Care Coordinator

Washington University School of Medicine
11.2003 - 09.2005

Research Assistant

10.1998 - 11.2003

Master of Arts - Child and Family Therapy

SAINT LOUIS UNIVERSITY

Bachelor of Arts - Psychology and Sociology

MARYVILLE UNIVERSITY

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Rochelle Schutte