Rochelle Scott
Clayton,MI
Summary
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in PCC and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.
Overview
19
19
years of professional experience
Work History
Account Coordinator/Business Office Manager
Nexcare/Wellbridge
11.2024 - Current
- Updated internal databases with account information to maintain concise, clear records.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Facilitated weekly status reports, project documentation and client billing.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Resident Trust
- AP/AR
- Deposits
- Apply for Michigan Medicaid for patients who may need additional assistance
- Collections
- Daily work on the aging report
Admissions/Business Office Manager
Lynwood Manor
02.2007 - 10.2024
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Established relationships with hospitals to enrich the census for the building
- Customer Service
- Utilization review
- Obtaining authorization from insurances for admissions
- Bed management
- Resident trust
- Deposits
- AP/AR
Education
NHA Certificate - Nursing Home Administration
Ferris State University
Big Rapids, MI05-2024
Skills
- Customer service
- Troubleshooting and problem resolution
- Relationship building
- Marketing coordination
- Account management
- Team leadership
- Policy and procedure modification
- Customer service management
- Decision-making
- Teamwork
- Coaching and mentoring
- Documentation and recordkeeping
- Complex Problem-solving
- Multitasking
- Office equipment operation
- Work delegation
- Employee supervision
- Adaptability and flexibility
- Time management
Timeline
Account Coordinator/Business Office Manager
Nexcare/Wellbridge
11.2024 - Current
Admissions/Business Office Manager
Lynwood Manor
02.2007 - 10.2024
NHA Certificate - Nursing Home Administration
Ferris State University
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