Rochelle Simpson
Summary
Experienced professional with a proven ability to enhance operations and resolve intricate issues. Skilled at cultivating strong partnerships with influential stakeholders, customers, and colleagues to advance company goals. Possessing comprehensive training and expertise, ready to tackle fresh professional challenges and deliver substantial results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Sand Dunes Real Estate
11.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Registered Pharmacy Technician
Publix Pharmacy
10.2022 - 03.2024
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Front Desk Supervisor
Majestic Beach Towers
06.2019 - 09.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Brand Advocate Team Lead (Remote)
Hinduja Global Solutions, HGS
05.2017 - 06.2019
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed communication "scripts" when handling different topics
- Identified customers' needs, clarified information, researched every issue and provided solutions and/or alternatives
- Kept records of all conversations in call center database in a comprehensible manner.
Accounts Associate
White Bones Seafood Restaurant
06.2016 - 04.2017
- Prepared financial forms, documents, and reports
- Maintained filing systems and records accurately
- Performed other duties as required.
- Assisted in month-end closing procedures, ensuring accurate financial statements for executive review.
- Contributed to process improvements initiatives within the finance department by identifying inefficiencies and suggesting best practices for implementation.
Insurance Customer Service Representative
Allied Insurance Brokers
12.2015 - 05.2016
- Sorted information and documents for filing as per database and records management system protocols
- Modified and updated records accurately
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
Ashworth College
Norcross, GADiploma - Shipping And Logistics
Caribbean Maritime University
Kingston, Jamaica09.2016
Associate of Science - Science
Manchester High
Kingston, Jamaica07.2014
Skills
Strong organizational skills
Excellent teamwork
Highly Professional
Negotiation
Active Listening
Critical Thinking
Problem-solving abilities
Customer Service
Customer Relations
Computer Proficiency
Call center experience
Certification
- Real Estate License- November 2023
- Pharmacy Technician License- November 2022
References
Buddy Chesnut- 850-541-3273
Tyler Roberts- 937-672-5998
Timeline
Real Estate Agent
Sand Dunes Real Estate
11.2023 - Current
Registered Pharmacy Technician
Publix Pharmacy
10.2022 - 03.2024
Front Desk Supervisor
Majestic Beach Towers
06.2019 - 09.2022
Brand Advocate Team Lead (Remote)
Hinduja Global Solutions, HGS
05.2017 - 06.2019
Accounts Associate
White Bones Seafood Restaurant
06.2016 - 04.2017
Insurance Customer Service Representative
Allied Insurance Brokers
12.2015 - 05.2016
- Real Estate License- November 2023
- Pharmacy Technician License- November 2022
Ashworth College
Diploma - Shipping And Logistics
Caribbean Maritime University
Associate of Science - Science
Manchester High
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