Rochelle Smart
Riverside,CA
Summary
Proven track record in enhancing customer experience and ensuring security. Excelled in sensitive information handling and superior customer service, showcasing reliability and effective communication. Achieved significant improvements in safety protocols and client satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services USA
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Ability to act quickly during emergency situations to reduce opportunity for damage, injury, and theft.
- Patrolled and monitored premises in company vehicle and by foot.
Caregiver
Private Household
02.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house and managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Caregiver
Private Household
06.2018 - 07.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Secretary
Boy Scouts Of America
06.2017 - 12.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Sales Associate
Torrid Clothing Store
10.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Vocational Nursing
Concorde Career College
San Bernardino, CA11.2023
High School Diploma -
Siatech
San Bernardino, CA06.2017
Skills
- Verbal and written communication
- Reliability
- Sensitive information handling
- Superior customer service
Timeline
Security Officer
Securitas Security Services USA
01.2024 - Current
Caregiver
Private Household
02.2021 - 02.2022
Caregiver
Private Household
06.2018 - 07.2019
Secretary
Boy Scouts Of America
06.2017 - 12.2017
Sales Associate
Torrid Clothing Store
10.2016 - 06.2017
No Degree - Vocational Nursing
Concorde Career College
High School Diploma -
Siatech
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